Marketing Operations Manager

Heads Up For Tails; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Heads Up For Tails in Gurgaon is seeking a Marketing Operations Manager to bring structure, clarity and momentum to our marketing team. You’ll own the marketing workflow from intake to final execution, build calendars, track milestones, and drive visibility with dashboards.

The role requires 4–8 years in Marketing Operations or cross‑functional PM, exceptional organization, and strong stakeholder communication.

Qualifications

• 4–8 years in marketing operations or cross-functional PM.
• Highly organised and detail-oriented.
• Ability to manage multiple projects with clear priorities.
• Strong communication with stakeholders.

Responsibilities

• Own the marketing workflow from intake to execution.
• Build and manage the marketing calendar.
• Track timelines, milestones, SLAs and blockers.
• Create dashboards and reporting to improve visibility.
• Collaborate with Brand, Creative, CRM, Performance Marketing, Product, Leadership.

Skills

Organised

Stakeholder communication

Cross-functional

Project management

Reporting dashboards

Tools

Claude

ChatGPT

Gemini

Job description

Great marketing isn't just about great ideas. It's about making sure the right work gets done, by the right people, at the right time. At Heads Up for Tails, we're looking for a Marketing Operations Manager who can bring structure, clarity and momentum to our marketing team.

Role Responsibilities

Own the marketing workflow. You'll be responsible for managing how workflows through the marketing team, from the moment a request comes into final execution.

This Includes

• Managing the marketing intake process
• Prioritising requests based on business impact
• Aligning timelines across business and marketing teams
• Ensuring everyone is working towards the same priorities

Keep projects moving!

You work across multiple teams to ensure projects are delivered on time.

Your Responsibilities Will Include

• Building and managing the marketing calendar
• Tracking project timelines and key milestones
• Monitoring SLAs and delivery commitments
• Identifying risks and resolving blockers early
• Escalating issues when required

Drive alignment across teams.

Marketing works with almost every function in the business.

You’ll Partner Closely With

• Brand
• Creative Studio
• Retail
• CRM
• Performance Marketing
• Category Teams
• Product
• Leadership

Improve How The Team Works.

• Improving workflows and processes
• Driving better planning and prioritisation
• Bringing consistency to project management
• Creating visibility through dashboards and reporting
• Helping the team smarter, not harder

Who We're Looking For.

We're looking for someone with 4–8 years of experience in Marketing Operations, Program Management, Project Management, or a similar cross-functional role.

Someone Who

• Is exceptionally organised and detail-oriented
• Loves bringing structure to ambiguity
• Can manage multiple projects without losing sight of the bigger picture
• Communicates clearly and confidently with different stakeholders
• Has strong ownership and follows through without constant follow-up
• Is calm under pressure and enjoys solving problems
• Can balance process with speed and agility
• Thrives in fast-paced, founder-led environments

Experience We'd Value.

AI Native: You should be highly proficient with AI tools such as Claude, ChatGPT, Gemini and other productivity platforms. We expect AI to be a natural part of how you plan, communicate, document, and manage projects, helping the team move faster and work smarter.

Experience in any of the following areas would be relevant:

• Marketing Operations
• Program Management
• Project Management
• Brand Operations
• Creative Operations
• Campaign Management
• Marketing Planning
• PMO
• Agency Project Management

Why this role matters

Marketing is one of the most cross-functional teams at HUFT. This role is the engine that keeps everything moving. You'll create the structure that allows our teams to do their best work by bringing clarity to priorities, discipline to execution and visibility across every project. If you enjoy making teams more effective and helping great ideas get delivered, we'd love to hear from you.

Location: Gurgaon

Experience: 4–8 years

Full-time position

Required Skills: project management, management, marketing operations