Manager – Transformation

Ujjivan Small Finance Bank; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ujjivan Small Finance Bank in Bengaluru is seeking a professional to support the execution of bank-wide transformation initiatives. The ideal candidate will have an MBA and 5-8 years in banking or financial services.

This role involves coordinating various teams, managing program governance, and ensuring that transformation initiatives improve customer experience and service quality.

Qualifications

• 5–8 years of experience in banking, financial services, consulting, or transformation roles.
• Exposure to program management or strategic initiatives preferred.

Responsibilities

• Support execution of bank-wide transformation initiatives.
• Enable effective program governance and stakeholder coordination.
• Track program budgets and manage risks/issues.

Skills

Program management

Stakeholder coordination

KPI tracking

Risk management

Education

Master's degree in Business Administration (MBA)

Professional qualifications such as CFA, CA

Job description

JOB DESCRIPTION

• Support the execution of bank-wide transformation initiatives by translating strategic priorities into actionable workstreams, tracking progress, and ensuring timely delivery.
• Enable effective program governance, stakeholder coordination, and benefits tracking to ensure initiatives deliver measurable business value and sustained impact.
• Support development of program charters, detailed project plans, timelines, and milestones aligned with strategic priorities.
• Assist in defining KPIs, value drivers, and success metrics for transformation initiatives.
• Track program budgets, utilization, and cost-benefit alignment.
• Identify and manage risks/issues, escalations, and trade-offs; drive timely leadership decisions to unblock delivery.
• Track outcomes and benefits (financial and non‑financial) via KPI dashboards, value trees, and benefits realization reviews.
• Support preparation of business cases and benefits realization frameworks.
• Ensure transformation initiatives improve customer experience, TAT, and service quality.
• Coordinate with Business, Operations, Technology, Risk, Compliance, HR, and Finance teams.
• Support senior leadership with dashboards, reports, and progress updates.
• Ensure adherence to internal governance frameworks, regulatory guidelines, and reporting standards.
• Drive structured program management practices (RAID logs, trackers, governance decks).

Desired Candidate Profile

Experience

• 5–8 years of experience in banking, financial services, consulting, or transformation roles
• Exposure to program management or strategic initiatives preferred

Educational Qualification

• Essential: Master's degree in Business Administration (MBA) from reputed institution with specialization in Strategy, Finance, or Banking
• Preferred: Additional professional qualifications such as CFA, CA, or equivalent