Manager, Total Experience CRM Delivery

The Standard India; Bengaluru; Hybrid; INR 1,800,000 - 2,500,000; Full time

Benefits offered by this job

Rich benefits package

Annual incentive bonus

Paid time off

Opportunities for career advancement

Job summary

The Standard India is seeking a Manager of Engineering to lead the delivery of innovative Salesforce-based solutions. This pivotal role involves overseeing teams and ensuring operational excellence for CRM platforms.

Your expertise in cloud-native development and team management will drive impactful customer experiences. A rich benefits package, including an annual incentive bonus and supportive management, awaits you.

Qualifications

• 8–10 years of IT experience, including 3+ years managing engineering teams.
• Deep familiarity with authentication and identity technologies (SSO, OAuth, SAML).
• Experience collaborating across IT, Experience, and Business stakeholders.

Responsibilities

• Lead engineering teams responsible for delivering Salesforce capabilities.
• Oversee delivery and operational excellence for CRM platforms.
• Develop and maintain multi-year CRM platform roadmaps.

Skills

Salesforce technologies

CRM solutions

Cloud-native development

Data security best practices

DevOps practices

Team management

Education

B.Tech / B.E. in Computer Science, IT, Software Engineering

Tools

Sales Cloud

Service Cloud

Experience Cloud

Job description

The next part of your journey is right around the corner — with Standard India. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer‑first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high‑performance culture, focused on operational excellence, thrives thanks to remarkable people united by compassion and a customer‑first commitment. Are you ready to make a difference?

Job Summary

The Manager of Engineering (Total Experience Delivery) is responsible for shaping and enhancing experience across The Standard’s digital products and platforms. With an eye to projects at the enterprise level, you will work collaboratively in defining the experience technology strategy and will ensure the delivery of innovative & user‑centric solutions that significantly improve our product experiences.

In this role, you will be accountable for planning, execution, and operational support of engineering teams responsible for enterprise‑critical CRM platforms and capabilities. You will lead teams delivering Salesforce‑based solutions—across Sales, Service, marketing integrations, and workflow automation—that enable unified, high‑quality customer journeys and efficient internal operations. You will guide engineering staff within the Total Experience (TX) organization, fostering technical excellence, scalable solution design, and a strong partnership model across the enterprise. Responsibilities include steering multi‑year CRM roadmaps, aligning business and platform priorities, and ensuring governance across architecture, security, data quality, and financial standards.

Key Responsibilities

• Lead engineering teams responsible for delivering and supporting Salesforce capabilities, including Sales Cloud, Service Cloud, Marketing Cloud integrations, case and workflow automation, CRM analytics, and customer data integrations.
• Oversee delivery and operational excellence for CRM and customer‑data platforms, ensuring reliability, scalability, data integrity, and high‑quality user and customer and employee experiences.
• Translate customer, agent, and internal stakeholder journey needs into CRM and data solutions, partnering closely with IT, Experience, and Business teams to design robust Salesforce implementations and cross‑platform integrations.
• Develop and maintain multi‑year CRM platform roadmaps—spanning Salesforce clouds, integrations, automation, data quality initiatives, and Experience Delivery—aligned with enterprise strategy and priorities.
• Drive engineering best practices across CRM architecture, configuration, integrations (APIs, middleware, data pipelines), automation (Flows, Apex), deployment, release management, and operational support.
• Strengthen platform resiliency and performance through proactive monitoring, capacity planning, data governance, incident management, and continuous improvement of CRM capabilities.
• Ensure governance and compliance across CRM platforms, including adherence to enterprise architectural, security, privacy, legal, and financial controls.
• Advance CRM modernization through cloud‑native approaches, API‑first integrations, and automation capabilities to improve delivery speed, data consistency, and scalability.
• Foster a connected and empowered engineering culture focused on coaching, collaboration, innovation, accountability, and continuous learning in the Salesforce ecosystem.
• Ability to work on‑site in Bengaluru, India is required.

Mode of Working

This role follows a hybrid work model with a primary base in Bengaluru. On‑site presence is essential for key engagements, with flexibility for remote work based on business needs and team alignment.

Skills And Background You’ll Need

Education

B.Tech / B.E. in Computer Science, IT, Software Engineering, or related discipline (MIS specialization preferred).

Experience

• 8–10 years of IT experience, including 3+ years managing engineering teams.
• Demonstrated success leading engineering teams delivering CRM or Salesforce‑based solutions supporting customer‑facing or enterprise experience platforms.
• Hands‑on experience with Salesforce technologies (Sales Cloud, Service Cloud, Experience Cloud, Flows, Apex, integrations), customer data ecosystems, and scalable CRM architectures.
• Deep familiarity with authentication and identity technologies (SSO, OAuth, SAML), data security best practices, and platform governance.
• Strong background in hybrid cloud or cloud‑native development (Azure preferred), CI/CD, DevOps practices, and automation within the Salesforce or CRM domain.
• Experience collaborating across IT, Experience, and Business stakeholders to deliver aligned servicing and CRM outcomes.
• Background in data integration, middleware, or enterprise data management is a plus.

Key Behaviors Of a Successful Candidate

• Strategic Visioning: Uses market data and knowledge of business model to develop new strategies, connect goals to enterprise vision, and identify criteria to measure success.
• Engaging Hearts & Minds: Fosters empowered, collaborative teams and cultivates trusted relationships across functions.
• Driving success: Ability to drive team performance to goals. Provides training and development to immediate team members. Significant role as a resource/mentor to others in the team. Creates clarity, sets bold goals, and champions execution with a sense of purpose and urgency.

Benefits

• A rich benefits package that supports your health, well‑being, and financial goals.
• An annual incentive bonus plan tied to both individual and organizational performance.
• Paid time off including earned leave, sick/casual leave, and public holidays, in accordance with the company’s leave policy.
• A supportive, responsive management approach that empowers you to grow.
• Opportunities for career advancement through learning, coaching, and leadership enablement.
• A culture where your voice matters—your ideas shape our future, and we win as one.
• Purpose‑driven work that makes a difference for our customers, communities, and each other.
• In addition to a competitive salary, our employee‑focused benefits are designed to support work‑life balance, personal growth, and long‑term impact.
• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

StanCorp Global Services India Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, caste, HIV status or any other characteristic protected by applicable laws of India.