Manager-Technology (Servicenow development)

AT; Hyderabad; Presencial; INR 4.000.000 - 6.500.000; Jornada completa

Descripción de la vacante

AT&T is seeking an experienced ServiceNow Architect/Lead to own the roadmap and execution of ServiceNow initiatives across multiple locations in India. You will design, implement and support scalable ServiceNow solutions, drive DevOps practices, and lead a growing team of developers and admins.

You will collaborate with business and IT stakeholders to align delivery with strategic goals, ensuring high availability, performance, and security.

Formación

• Bachelor’s degree in computer science, information technology, or related field.
• 12+ years of software development experience with at least 3 years in a leadership role managing ServiceNow development and support programs.
• Deep understanding of ServiceNow modules ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub.
• Strong development skills in Java and JavaScript.
• Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes).
• Microservices architecture: design and deployment in distributed systems.
• Unix Shell scripting for systems integration and automation.
• Familiarity with Apache Spark and analytics/data pipelines is a plus.
• Demonstrated leadership, delivery, and strategic guidance.
• Strong stakeholder engagement and communication skills.
• ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA) strongly preferred.

Responsabilidades

• Own roadmap and execution for ServiceNow projects, ensuring on-time delivery with quality.
• Lead design, implementation, and support of scalable ServiceNow solutions and workflows; oversee custom development, debugging, and high-availability deployments.
• Drive DevOps and automation practices including Git, CI/CD, and microservices integration with Kubernetes.
• Optimize performance, scalability, and security of ServiceNow environments.
• Serve as escalation point for incidents, troubleshooting, and platform debugging.
• Mentor and grow a high-performing team of ServiceNow developers, admins, and support staff.
• Partner with business, IT, and vendor stakeholders to align delivery with objectives.
• Manage projects effectively through KPIs and governance.

Conocimientos

ServiceNow leadership

Java/JavaScript

DevOps & CI/CD

Kubernetes

Stakeholder management

Communication

Problem solving

Educación

Bachelor's degree in CS/IT or related

Master's degree preferred

Herramientas

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CSM/FSM

IntegrationHub

Git

CI/CD

Kubernetes

Unix Shell scripting

Apache Spark (plus)

Descripción del empleo

Key Responsibilities:

• Own the overall roadmap, and execution for ServiceNow projects , ensuring project is executed on time with quality
• Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to
• Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
• Optimize performance, scalability, and security of ServiceNow environments
• Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging
• Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
• Partner with business, IT and vendor stakeholders to align ServiceNow delivery with strategic objectives
• Effective project management thru KPIs
• Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations
• Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent.
• Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred).
• 12+ years of experience in software development, with at least 3 years in a leadership role managing ServiceNow development and support programs.
• In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
• Strong development skills in Java and JavaScript
• Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
• Microservices architecture: design and deployment experience in distributed systems
• Proficiency in Unix Shell Scripting for systems integration and automation
• Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus
• Demonstrated leadership managing teams, driving delivery, and guiding technical strategy
• Strong stakeholder engagement, communication, and influencing abilities
• ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferred

Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, India, Hyderabad, India

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.