Sr Specialist Software Engineering (ServiceNow MID Server)

AT&T; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

AT&T is seeking an experienced ServiceNow MID Server Administrator to join our Bengaluru/Hyderabad operations. The role focuses on installing, securing, and maintaining MID Servers across Windows and Linux, with emphasis on supporting Discovery and Orchestration workloads and ensuring reliable job execution in a global 24x7 environment.

You will troubleshoot ECC Queue and connectivity issues, perform upgrades, and manage TLS/certificate lifecycle, while contributing to runbooks and automation to

Qualifications

• Hands-on experience administering ServiceNow MID Servers in enterprise environments.
• Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
• Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Responsibilities

• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
• Administer MID Server configuration including capabilities, schedules, load distribution, and baseline builds.
• Support ServiceNow Discovery and Orchestration ensuring MID Server health and reliable job execution.
• Monitor ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
• Perform MID Server upgrades, patching, and lifecycle management with testing/rollback planning.
• Configure and support MID Servers in proxy-based networks with authentication and connectivity diagnostics.
• Implement secure TLS connectivity and manage certificate lifecycle on Windows/Linux.
• Develop and maintain runbooks and SOPs; participate in incident/change/problem processes.
• Drive automation and standardization to improve operational reliability.

Skills

ServiceNow MID Server Administration

ServiceNow Discovery support

ServiceNow Orchestration support

ECC Queue monitoring/troubleshooting

Proxy configuration & connectivity

TLS and certificate management

Job description

Key Responsibilities

• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
• Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications

• Hands-on experience administering ServiceNow MID Servers in enterprise environments.
• Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
• Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)

• ServiceNow MID Server Administration
• ServiceNow Discovery support
• ServiceNow Orchestration support
• ECC Queue monitoring/troubleshooting
• Proxy configuration & connectivity troubleshooting
• TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

• Linux administration
• DevOps concepts and operational automation practices
• Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
• Network and Internet Security fundamentals
• Exposure to Public Cloud Security Architectures
• Exposure to Kubernetes
• Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
• Familiarity with Edge Computing Architecture concepts

Work Environment / Additional Information

• MID Server environments span both Windows and Linux.
• Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

Shift Requirement

• Must be willing to work in rotational shifts supporting a global 24x7 environment.
• Participate in on-call rotations and major incident bridges as required.

Weekly Hours

40

Time Type

Regular

Location

IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.