ServiceNow MID Server Administrator-Senior Specialist

AT&T; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

AT&T in Bangalore/Hyderabad is seeking an experienced ServiceNow MID Server Administrator to install, configure, and harden MID Servers on Windows and Linux, ensuring health and reliability for Discovery and Orchestration.

You will monitor ECC Queue processing, upgrades, and TLS/certificate management while supporting secure connectivity and certificate lifecycle. The role involves documentation, incident/change processes, and rotating shifts for a global 24x7 environment.

Qualifications

• Hands-on experience administering ServiceNow MID Servers in enterprise environments.
• Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
• Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Responsibilities

• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
• Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Skills

MID Server Administration

Discovery support

Orchestration support

ECC Queue monitoring

Proxy troubleshooting

TLS management

Job description

• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
• Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Key Responsibilities

• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
• Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications

• Hands-on experience administering ServiceNow MID Servers in enterprise environments.
• Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
• Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)

• ServiceNow MID Server Administration
• ServiceNow Discovery support
• ServiceNow Orchestration support
• ECC Queue monitoring/troubleshooting
• Proxy configuration & connectivity troubleshooting
• TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

• Linux administration
• DevOps concepts and operational automation practices
• Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
• Network and Internet Security fundamentals
• Exposure to Public Cloud Security Architectures
• Exposure to Kubernetes
• Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
• Familiarity with Edge Computing Architecture concepts

Work Environment / Additional Information

• MID Server environments span both Windows and Linux.
• Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

Shift Requirement

• Must be willing to work in rotational shifts supporting a global 24x7 environment.
• Participate in on-call rotations and major incident bridges as required.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, India, Hyderabad, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.