Manager-Technology (Servicenow development)

AT&T; Bengaluru; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

AT&T in Bengaluru, India, is seeking a seasoned ServiceNow leader to own the roadmap and drive execution across ITSM, ITOM, CSM, FSM projects. You will design and deploy scalable ServiceNow solutions, oversee development and high-availability operations, and lead a cross-functional team of developers, admins, and support staff.

You will implement DevOps practices with Git, CI/CD, and Kubernetes, while ensuring security and performance.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field; Master’s preferred.
• 12+ years of experience in software development with at least 3 years in a leadership role managing ServiceNow development and support programs.
• In-depth understanding of ServiceNow modules ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub.
• Strong development skills in Java and JavaScript.
• Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes).
• Microservices architecture: design and deployment experience in distributed systems.
• Proficiency in Unix Shell scripting for systems integration and automation.
• Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus.
• Demonstrated leadership managing teams, delivering, and guiding technical strategy.
• Strong stakeholder engagement, communication, and influencing abilities.
• ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA) strongly preferred.
• Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus.

Responsibilities

• Own the overall roadmap and execution for ServiceNow projects, ensuring on-time delivery with quality.
• Lead design, implementation, and support of scalable ServiceNow solutions and workflows.
• Oversee ServiceNow custom development, scripting, debugging, troubleshooting, and high-availability deployments.
• Drive DevOps and automation practices, including Git, CI/CD pipelines, and Kubernetes integration.
• Optimize performance, scalability, and security of ServiceNow environments.
• Mentor and grow a high-performing team of ServiceNow developers, administrators, and support professionals.
• Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives.
• Manage KPIs to ensure effective project management and timely updates to leadership.

Skills

Leadership

ServiceNow expertise

Stakeholder engagement

Java

JavaScript

DevOps practices

CI/CD

Git

Kubernetes

Unix Shell scripting

Apache Spark

Education

Bachelor's degree in Computer Science/IT

Master's degree preferred

Tools

Git

CI/CD pipelines

Kubernetes

IntegrationHub

Job description

Key Responsibilities

Own the overall roadmap, and execution for ServiceNow projects , ensuring project is executed on time with quality Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes Optimize performance, scalability, and security of ServiceNow environments Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives Effective project management thru KPIs Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent. Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred). 12+ years of experience in software development, with at least 3 years in a leadership role managing ServiceNow development and support programs. In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub Strong development skills in Java and JavaScript Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes) Microservices architecture: design and deployment experience in distributed systems Proficiency in Unix Shell Scripting for systems integration and automation Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus Demonstrated leadership managing teams, driving delivery, and guiding technical strategy Strong stakeholder engagement, communication, and influencing abilities ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferred Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus.

Weekly Hours: 40 Time Type: Regular Location: IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.