Manager- Technical Services

Wonder Cement; Bareilly; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Wonder Cement Ltd. in Bareilly (Uttar Pradesh) seeks a seasoned Civil Engineer to lead the Technical Services function in the region, providing technical support to engineers, architects, contractors, builders, and institutional clients, and driving market development and brand preference for cement products.

The ideal candidate has 12-18 years of experience in the cement industry, with strong leadership, communication, CRM, and stakeholder engagement skills, and solid knowledge of cement and

Qualifications

• Graduate/Postgraduate in Civil Engineering with 12-18 years of cement industry experience, preferably in Technical Services or related functions.

Responsibilities

• Lead and guide the Technical Services team to deliver technical assistance, resolution of customer complaints, product application support, concrete mix design recommendations, and technical training programs.
• Conduct engineer meets, contractor interactions, site visits, and market development activities, collaborating with Sales to support project conversions and growth.

Skills

Leadership

Communication

Customer relationship management

Team management

Education

Graduate/Postgraduate in Civil Engineering

Job description

Job Purpose

Lead the Technical Services function for the assigned region by providing technical support to customers, strengthening relationships with engineers, architects, contractors, builders, and institutional clients, while driving market development, customer satisfaction, and brand preference for the company's cement products.

Roles & Responsibilities

Manage and guide the Technical Services team to deliver technical assistance, customer complaint resolution, product application support, concrete mix design recommendations, and technical training programs. Conduct engineer meets, contractor interactions, site visits, and market development activities, while collaborating with Sales teams to support project conversions, enhance customer engagement, and achieve business growth objectives.

Desired Candidate Profile

Graduate/Postgraduate in Civil Engineering with 12-18 years of experience in the cement industry, preferably in Technical Services, Customer Support, Techno-Commercial, Market Development, or Project Support functions.

The candidate should possess strong leadership, communication, customer relationship management, and team management skills, along with sound knowledge of cement and concrete technology, construction practices, and stakeholder engagement