Manager – Technical Sales & Customer Service

Allweiler India Pvt Ltd; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Allweiler India Pvt Ltd is seeking a Manager – Technical Sales & Customer Service to lead a high-performing team onsite in Mumbai. You will oversee workload, coordinate day-to-day activities, and drive technical and commercial support for customers in a portfolio of pumps.

Candidate should bring extensive experience in technical sales, engineering discipline, and a track record of achieving team KRAs while improving process efficiency and service levels for customers in Power, Oil & Gas and

Qualifications

• Must have experience leading a team.
• Expert knowledge of international standards & specifications.
• Strong understanding of materials and industry specs.
• Familiar with Power Plants, Oil & Gas and related sectors.

Responsibilities

• Allocate workload and manage team reporting.
• Ensure team deliverables; serve as point of contact for tasks.
• Provide inputs to optimize selection programs for pump portfolios.
• Standardize processes and systems in technical sales and customer service.

Skills

Team leadership

International standards

Materials specifications

Power plants / Oil & gas

Education

Graduate in Mechanical/Instrumentation/Chemical technology

Job description

Manager – Technical Sales & Customer Service

Job Category: Application Eng

Requisition Number: MANAG003817

• Posted : October 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

• Responsible for workload allocation, management reporting, assist team members on day-to-day activities.
• Responsible for team deliverables. Once a task is assigned to a team member, that team member will be the direct point of contact
• Able to provide inputs to optimize and improved the Selection Program for all types of Pumps in the portfolio of Allweiler India
• Focus on standardization of processes and systems in Technical sales and Customer Service.
• Review and assist in Techno-commercial proposals; Should be able to provide technical support to the customers.
• Responsible for achieving the team KRAs and organization goals for the team.
• Drive improvement activities in the team & involve in process simplification actions.
• Provides technical assistance during the detailed engineering phase of inquiries and projects through product applications and specifications to provide an engineered solution for integration.
• Analyses specifications, application data sheets, inquiry data sheets or other similar documents to determine if the desired specifications can be met.
• Defines the products and their interrelationships to meet the functional and performance requirements.
• Verified / Prepares estimates/quotes for non-price listed products and other pertinent data required to satisfy customer requirements.
• Maintains and improves technical competency, staying current with changes in the industry.
• Completes and maintains all required paperwork, quotes, quote log, and other required documentation.
• Learns and understands customer's requirements and application to make appropriate product recommendations.
• Evaluates inquiries and specifications to create formal proposals for sales managers, distributors, and other customers.
• Ensure complete and correct handover of the orders to operation team
• Focus on driving efficient Kick off process
• Establish and track performance metrics, monitor the inside sales dashboard and benchmark against best practices to enhance service levels of technical sales and customer services team

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

Technical Skills:

• Should have experience in handling team
• Expert knowledge in international standards & specifications.
• Very good knowledge in materials and specifications used in the various industries, applications & different requirements
• Should have knowledge of key segments like Power Plants, Oil & Gas and other General Industries.

Soft Skills:

• Listening and counselling skills.
• Team building and Leadership skills
• Communication and presentation skills.
• Problem analysis and decision making, Analytical skills

Education & Experience

• Education: Graduate in Mechanical, Instrumentation or Chemical technology
• Experience: 12 + years of industry experience

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