Manager I, Operations, ROC, Manager I,ROC,RS ReLo,EU

Amazon; Hyderabad; On-site; INR 700,000 - 1,300,000; Full time

Job summary

Amazon is seeking a Relay Operations Center (ROC) professional in Hyderabad to oversee shift operations, monitor performance metrics, and drive data-backed improvements across transportation execution. You will coordinate with carriers, vendors, and internal teams to resolve exceptions and ensure timely freight movement.

The role involves heavy data analysis, reporting, and escalation of issues, with a requirement for flexible scheduling and a background in supply chain/operations.

Qualifications

• 1+ year of people/shift management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Manage a shift and identify opportunities to improve team performance.
• Develop and reference performance metrics to drive results.
• Analyze trends and make data-backed decisions; perform ad-hoc reporting as needed.
• Communicate with external and internal customers and escalate issues when needed.
• Pull data from multiple databases (Excel, Access, SQL) for reporting and analysis.

Skills

Data analysis

Excel

Communication

Leadership

Shift management

Education

Bachelor's degree or equivalent

Tools

SQL

Access

Job description

Description
Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

Description
Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Key job responsibilities
Responsibilities Include, But Are Not Limited To

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Serves as escalation point for transportation specialists.
• Owning process/business level reports/actions and diving compliance..
• Perform Ad-hoc reporting and analysis as per requirement.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

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Company - ADCI HYD 20 SEZ
Job ID: A10472019