Manager Supply Chain

Amazon; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon in Hyderabad is seeking a Manager, Supply Chain for the Relay Operations Center (ROC) Disruption Management team. You will solve real-time disruptions in the middle mile for Amazon North America, identify patterns and work with Tech and partner teams to create automated solutions.

Role requires 24x7 shifts and Leadership of a large team. The position emphasizes program execution, KPI tracking, and cross-functional collaboration with NA/EU stakeholders to achieve DM goals and continuous

Qualifications

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years of team management experience.
• 5+ years of cross-functional project delivery experience.
• 5+ years of program or project management experience.
• 2+ years of supply chain experience.
• Experience defining program requirements with data-driven improvements.
• Experience managing competing priorities with metrics.
• Experience solving complex problems quantitatively with data-driven recommendations.
• Experience managing large teams across locations and languages.
• Role requires 9-10 years in Operations Management in customer service/supply chain/transport operations.

Responsibilities

• Track KPIs and SLs, audit and deep-dive results for leadership.
• Design shift schedules and manage OT to ensure operations.
• Lead large teams (150+), coach and develop supervisors.
• Communicate standard work changes and drive compliance.
• Execute DM team vision and goals.
• Collaborate with upstream/downstream stakeholders across regions (NA/EU).
• Own, track, or escalate network issues to resolution.
• Determine corrective actions internally and externally.
• Coach associates and managers on career progression.

Skills

Cross-functional collaboration

People management

Program/project management

Data analysis

Stakeholder management

Shift management

Leadership

Operations optimization

Education

Masters in operations research / applied mathematics / related field

Tools

Excel

SQL

Microsoft Access

Job description

Job Description:

We are looking for a Manager, Supply Chain for the Relay Operations Center (ROC) Disruption Management (DM) team that is in the forefront of solving real time disruptions in the middle mile transportation network for Amazon North America (NA), identifying patterns of disruptions and working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions. Candidate should work from Hyderabad location and be willing to work in a 24*7 kind of work environment and should be flexible with shifts.

A Manager, Supply Chain in DM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to:

1. Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions
2. Shift Management – Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Coordinate hiring by partnering with the recruitment team
3. People Management – Be comfortable leading large teams of 150+, track 1:1s with associates, monitor coaching programs, manage team huddles, supervise training and handle escalations. Should also motivate, hire and develop supervisors
4. Communicate standard work changes and drive compliance
5. Execute vision and goals for DM team
6. Work across stakeholders both upstream and downstream (DM stakeholders in EU and NA) to influence and execute goals defined
7. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved
8. Determines corrective actions internally and externally
9. Coach and develop associates, supervisors and managers on career paths for internal promotion and job enrichment opportunities

Program management responsibilities include but not limited to:

1. Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them
2. Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders
3. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
4. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

Basic Qualifications:

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• 2+ years of supply chain experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing competing priorities and using metrics to drive business decisions
• Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
• Experience managing large teams across multiple locations and languages\
• Experience managing, analyzing and communicating results to senior leadership
• 9-10 years successful experience in Operations Management in a Customer Service/ Supply Chain Mgmt / Transport Operations / Contact center environmentPreferred Qualifications:- Masters degree in operations research, applied mathematics, theoretical computer science, or equivalent, or a Masters degree and experience implementing pragmatic operations solutions to solve problems such as the scheduling, routing, assignment, facility location, or lot-sizing problem
• Project Management experience preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.