Manager - Strategy & Operation

K12 Techno Services; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

K12 Techno Services in Mumbai, India seeks a Manager Strategy & Operations to act as the operational backbone of a five-function office, driving data-ready reviews and tracking commitments to closure. This role offers direct exposure to CEO/CFO-level reviews and fast-tracks into leadership roles.

The candidate will build KPI dashboards, manage action tracking, and lead cross-functional projects with a focus on automation, cost reduction and MIS rollouts. Travel to sites may be required.

Qualifications

• Experience: 2–6 years in consulting, corporate strategy, founder’s office / chief of staff roles, program management, or business operations.
• MBA from a reputed institute preferred, or equivalent analytical rigour demonstrated through work. Engineering or commerce background welcome.
• Strong analytical and Excel/BI skills; comfort building dashboards and working with Notion, Google Workspace and AI productivity tools.
• High ownership and follow-through; ability to chase people far senior in tenure with discretion.
• Willingness to travel occasionally to school sites, warehouses and the factory.

Responsibilities

• Own the weekly review cadence across five functions — agendas, pre-reads and dashboard readiness before every meeting.
• Ensure function heads update KPI dashboards prior to reviews; escalate non-compliance.
• Capture decisions and risks from every review in a concise, standardised format.
• Maintain the central action register with owner, due date and status; publish weekly ageing summary.
• Run daily flash reporting for Purchase, Warehouse and Factory.
• Prepare a Monday morning one-pager with variances, risks and decisions needed.
• Build function-wise KPI dashboards: B2B bookings/collections/DSO, construction progress vs budget, factory output, dispatch TAT and fill rates.
• Conduct ad-hoc analyses: discount trends, cost benchmarking, collection ageing, vendor performance.

Skills

Analytical skills

Excel

BI tools

Dashboard development

Notion

Google Workspace

AI productivity tools

Education

MBA preferred

Engineering or commerce background welcome

Tools

Notion

Google Workspace

AI productivity tools

Job description

Manager Strategy & Operations

About the Role

This role sits in the office which oversees five diverse functions: Purchase, B2B business (full P&L), Warehousing & Logistics, Factory (activity kit manufacturing), and Construction (greenfield, brownfield and built-to-suit school projects).

The Manager Strategy & Operations will act as the operational backbone of this office — a one-person PMO who ensures that reviews are data-ready, decisions are documented, commitments are tracked to closure. This is a high-visibility role with direct exposure to CEO/CFO-level reviews and cross-functional leadership, and is designed as a launchpad into a business or functional leadership position within 24–36 months.

Key Responsibilities

1. Review Cadence & Meeting Management

• Own the weekly review calendar across all five functions — agendas, pre-reads and dashboard readiness before every meeting.
• Ensure function heads update KPI dashboards prior to reviews; escalates non-compliance.
• Capture decisions and risks from every review in a concise, standardised format (meeting log, not prose minutes).

2. Action Tracking & Follow-Through

• Maintain the central action register: every commitment logged with a single owner, due date and status.
• Chase overdue items between meetings so the leader is never the reminder mechanism; publish a weekly ageing summary.
• Run the daily flash reporting process for Purchase, Warehouse and Factory.

3. Business Analytics & Reporting

• Prepare a Monday morning one-pager: key variances, risks, and decisions required for the week.
• Build and maintain function-wise KPI dashboards — B2B bookings/collections/DSO, construction progress vs. budget, factory output, dispatch TAT and fill rates, purchase turnaround.
• Conduct ad-hoc analyses: discount trends, cost benchmarking, collection ageing, vendor performance, project overrun early-warning.

4. Cross-Functional Coordination & Special Projects

• Prepare and drive the weekly cross-functional review; track inter-departmental blockers to resolution.
• Lead 2–3 special projects per year end-to-end (e.g. process automation, cost reduction, new dashboard/MIS rollout, warehouse or factory efficiency initiatives).
• Coordinate with CEO/CFO office on materials for monthly and quarterly business reviews.

5. Communication & Confidentiality

• Draft business notes, review summaries and internal communications on behalf of the leader’s office.
• Handle commercially sensitive information (pricing, margins, vendor terms, P&L data) with complete discretion.

Candidate Profile

• Experience: 2–6 years of experience in consulting, corporate strategy, founder’s office / chief of staff roles, program management, or business operations. High-growth consumer, education, supply chain or manufacturing exposure is a plus.
• Education: MBA from a reputed institute preferred, or equivalent analytical rigour demonstrated through work. Engineering or commerce background welcome.
• Skills: Strong analytical and Excel/BI skills; comfort building dashboards and working with tools such as Notion, Google Workspace and AI productivity tools. Ability to structure ambiguous problems quickly.
• Temperament: High ownership and follow-through — someone who closes loops without being asked. Comfortable respectfully chasing people far senior in tenure. Low ego, high discretion, thrives on breadth and pace.
• Mobility: Willingness to travel occasionally to school sites, warehouses and the factory.