Manager HR strategy operation

K12 Techno Services Pvt. Ltd.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

K12 Techno Services Pvt. Ltd. seeks a Manager – Strategy & Operations to lead the operational backbone of the office overseeing five functions: Purchase, B2B, Warehousing & Logistics, Factory, and Construction.

The role partners with CEO/CFO-level reviews and develops data-ready insights and dashboards. You will own reviews, track commitments, drive cross-functional projects, and build KPI dashboards for bookings, collections, DSO, progress vs budget, and vendor performance.

Qualifications

• 2–6 years of experience in consulting, corporate strategy, founder’s office / chief of staff roles, program management, or business operations.
• MBA from a reputed institute preferred, or equivalent analytical rigour demonstrated through work.

Responsibilities

• Review cadence & meeting management with KPI dashboards and standardised logs.
• Maintain central action register with owner, due date and status; publish ageing summaries.

Skills

Analytical thinking

Excel

BI skills

Dashboard building

Notion

Google Workspace

AI productivity tools

Education

MBA preferred

Engineering or commerce background

Tools

Notion

Google Workspace

Job description

This role sits in the office which oversees five diverse functions: Purchase, B2B business (full P&L), Warehousing & Logistics, Factory (activity kit manufacturing), and Construction (greenfield, brownfield and built-to-suit school projects).

The Manager – Strategy & Operations will act as the operational backbone of this office — a one-person PMO who ensures that reviews are data-ready, decisions are documented, commitments are tracked to closure. This is a high-visibility role with direct exposure to CEO/CFO-level reviews and cross-functional leadership, and is designed as a launchpad into a business or functional leadership position within 24–36 months.

Key Responsibilities

1. Review Cadence & Meeting Management

• Own the weekly review calendar across all five functions — agendas, pre-reads and dashboard readiness before every meeting.
• Ensure function heads update KPI dashboards prior to reviews; elevate non-compliance.
• Capture decisions and risks from every review in a concise, standardised format (meeting log, not prose minutes).

2. Action Tracking & Follow-Through

• Maintain the central action register: every commitment logged with a single owner, due date and status.
• Chase overdue items between meetings so the leader is never the reminder mechanism; publish a weekly ageing summary.
• Run the daily flash reporting process for Purchase, Warehouse and Factory.

3. Business Analytics & Reporting

• Prepare a Monday morning one-pager: key variances, risks, and decisions required for the week.
• Build and maintain function-wise KPI dashboards — B2B bookings/collections/DSO, construction progress vs. budget, factory output, dispatch TAT and fill rates, purchase turnaround.
• Conduct ad-hoc analyses: discount trends, cost benchmarking, collection ageing, vendor performance, project overrun early-warning.

4. Cross-Functional Coordination & Special Projects

• Prepare and drive the weekly cross-functional review; track inter-departmental blockers to resolution.
• Lead 2–3 special projects per year end-to-end (e.g. process automation, cost reduction, new dashboard/MIS rollout, warehouse or factory efficiency initiatives).
• Coordinate with CEO/CFO office on materials for monthly and quarterly business reviews.

5. Communication & Confidentiality

• Draft business notes, review summaries and internal communications on behalf of the leader’s office.
• Handle commercially sensitive information (pricing, margins, vendor terms, P&L data) with complete discretion.

Candidate Profile

• Experience: 2–6 years of experience in consulting, corporate strategy, founder’s office / chief of staff roles, program management, or business operations. High-growth consumer, education, supply chain or manufacturing exposure is a plus.
• Education: MBA from a reputed institute preferred, or equivalent analytical rigour demonstrated through work. Engineering or commerce background welcome.
• Skills: Strong analytical and Excel/BI skills; comfort building dashboards and working with tools such as Notion, Google Workspace and AI productivity tools. Ability to structure ambiguous problems quickly.
• Temperament: High ownership and follow-through — someone who closes loops without being asked. Comfortable respectfully chasing people far senior in tenure. Low ego, high discretion, thrives on breadth and pace.
• Mobility: Willingness to travel occasionally to school sites, warehouses and the factory.