Manager - Strategic Accounts (West)

Carrier; Mumbai; On-site; INR 3,000,000 - 4,000,000; Full time

Benefits offered by this job

Retirement savings plan

Health insurance

Flexible schedules

Parental leave

Holiday purchase scheme

Professional development opportunities

Employee Assistance Programme

Job summary

Carrier is seeking a Manager - Strategic Accounts in Mumbai to lead a team of inside sales professionals and drive growth with key customers. You will map stakeholders, coordinate with cross-functional teams, and deliver value-based solutions while maintaining high customer satisfaction.

The role requires a university degree and at least five years of relevant experience, with a track record in strategic account management and sales leadership.

Qualifications

• University degree or equivalent experience with at least 5 years in relevant roles.

Responsibilities

• Drive growth by managing key strategic customers and leading the inside sales team.
• Map stakeholders within strategic accounts and coordinate cross-functional teams.
• Lead business reviews, proposals, and ensure a high level of customer satisfaction.

Skills

Strategic accounts

Team management

Inside sales

Stakeholder mapping

Relationship management

Education

University degree

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort,safetyand sustainability to life. Throughcutting-edgeadvancements in climate solutions such as temperature control, airqualityand transportation, we improve lives, empower criticalindustriesand ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at thecenterofeverything we do. For more information, visitcorporate.carrier.com (opens in new window)or follow Carrier on social media at @Carrier.

Role:

Manager- Strategic Accounts

Location:

Mumbai

Full/ Part-time:

Full Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort,safetyand sustainability to life. Throughcutting-edgeadvancements in climate solutions such as temperature control, airqualityand transportation, we improve lives, empower criticalindustriesand ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at thecenterofeverything we do. For more information, visitcorporate.carrier.com (opens in new window)or follow Carrier on social media at @Carrier.

About The Role

As Strategic Accounts, you will be responsible for managing a team of intermediate or experienced Inside Sales professionals. Sets objectives and guides team on inside sales goals. Responsible for ensuring inside sales goals are met, and supporting inside sales team. Makes significant improvements on processes to enhance insides sales work performance.

Key Responsibilities

As a Manager - Strategic Accounts,you’llbe responsible for:

• Drive business development through key and strategic customers to achieve sustainable growth.
• Identify, create, and develop new strategic accounts to contribute to overall organizational growth.
• Map key stakeholders and decision-makers within strategic customer accounts and manage the end-to-end customer relationship.
• Coordinate closely with internal business, sales, operations, and service teams to ensure a smooth and consistent customer experience.
• Act as a single point of contact for strategic customers.
• Understand customer needs, pain points, and future plans to propose value-based solutions.
• Lead regular business reviews, performance discussions, and roadmap alignments with customers.
• Ensure high levels of customer satisfaction and retention.
• Work closely with sales, engineering, operations, service, and finance teams to ensure seamless execution.
• Coordinate technical discussions, proposals, and project timelines.
• Escalate and resolve customer issues proactively.
• Track customer industry trends, competitor activity, and market dynamics.
• Provide inputs for product improvement and strategic decision-making.

Requirements

• University Degree or equivalent experience and a minimum of 5 years prior relevant experience

Benefits

We offer a competitive total rewards package that may include other benefits andwell‑beingprograms. Offerings vary by role and location and are designed to support employees’ health, security, and success.

• Enjoy your best years with our retirement savings plan
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules, parentalleaveand our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

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