Manager/SM - Customer Success

BridePoint Partners; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BridePoint Partners in Gurugram is seeking a Senior Client Relationship Manager to own end-to-end governance with key clients across service lines. You will ensure high satisfaction, retention, and alignment with client expectations, leading regular governance calls and updates.

The role requires strong B2B or outsourcing relationship management and stakeholder engagement, with proven ability to manage SLAs, escalations, and delivery governance.

Qualifications

• Strong client relationship management and stakeholder engagement in B2B or outsourcing environments.
• Proven ability to manage service delivery governance, including SLAs, escalations.

Responsibilities

• Own end-to-end client relationship management across all service lines to ensure high satisfaction and retention.
• Act as the primary interface for clients, conducting governance calls and sharing updates.

Skills

Client relationship management

Stakeholder engagement

Job description

Own end-to-end client relationship management, ensuring high satisfaction, retention, and alignment with client expectations across all service lines.

Act as the primary interface for clients, conducting regular governance calls, sharing updates,

Required Candidate profile

Strong client relationship management and stakeholder engagement skills in B2B or outsourcing environments.

Proven ability to manage service delivery governance, including SLAs, escalations,