Manager Shared Services

FedEx Express México; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Career mobility opportunities

Competitive benefits package

Flexible work arrangements

Job summary

FedEx Express México, located in Hyderabad, is looking for an experienced Learning and Development (L&D) Manager to oversee training programs and initiatives. This role involves managing L&D staff, developing content, and fostering a culture of continuous improvement.

The ideal candidate will have a background in training program development, excellent communication skills, and experience using eLearning tools like Adobe Captivate. This position offers opportunities for career mobility and a competitive benefits package.

Qualifications

• Bachelor's degree in accounting, finance, or a related field required.
• Five years of experience in Learning & Development or project management.
• Certifications in instructional design preferred.

Responsibilities

• Manages L&D staff and training programs development.
• Conducts training needs assessments with stakeholders.
• Creates training content using eLearning tools.

Skills

Management skills

Analytical skills

Communication skills

Training program development

Project management

Education

Bachelor's degree/equivalent in relevant field

Tools

Adobe Captivate

Articulate Storyline

Microsoft Office

Job description

What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well‑being.

Equal Opportunities: Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company: INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. • City: Hyderabad • Scheduled Weekly Hours: 48 • Worker Type: Regular • Posting Start Date: 29-Jun-2026 • Posting Close Date: 30-Oct-2026 • Job Family: FXE-MEISA: Manager

Position Summary

We are seeking a highly motivated and experienced Learning and Development (L&D) Manager to join our dynamic team. This individual will plan, organize, direct, and control the performance of worldwide strategic L&D projects. The L&D Manager will play a key role in designing, developing, and overseeing training programs related to financial, cultural, and technical processes. The ideal candidate will have a strong background in creating effective training materials, facilitating engaging learning experiences, and managing a team to enhance operational performance and support organizational goals. This candidate will be passionate about fostering a culture of continuous learning and improvement while driving operational excellence.

Essential Functions & Key Responsibilities

• Manages L&D staff, ensuring the effective design, development, and delivery of training programs.
• Selects, trains, develops, and motivates a team of L&D specialists and coordinators.
• Leads high-level, cross-functional projects to manage and resolve significant business issues and to implement worldwide quality business or process improvement systems.
• Conducts training needs assessments in collaboration with various stakeholders to identify skill gaps and development opportunities.
• Establishes policies and procedures, program governance, and business process design for all learning and development initiatives.
• Evaluates the effectiveness of the company's training programs and initiatives, developing strategies and solutions to worldwide issues impacting the company, and presenting recommendations to senior management.
• Manages relationships with IT, business stakeholders, and relevant outsource/consulting providers to ensure technical development and support services meet learning objectives.
• Oversees the creation of training content, including eLearning courses, instructor-led materials, and job aids, using tools such as Adobe Captivate or Articulate Storyline.
• Acts as the single point of contact for strategic L&D projects, regularly reporting project status to program managers, senior management, and stakeholders.
• Manages the departmental operations budget for learning and development activities.

Desired Skills & Competencies

• Education: Bachelor's degree/equivalent in accounting, finance, business, human resources, information systems, instructional design or another related discipline.
• Experience: Five (5) or more years of professional experience in Learning & Development, management consulting, project/program management, or organizational change management.
• Certifications (Preferred): Instructional Design Certifications.
• Skills:
  • Proven ability to innovate, develop, and produce high-quality results on a consistent basis.
  • Demonstrated strong understanding of business and financial planning functions.
  • Strong management, human relations, analytical, and communication skills.
  • Experience with Adobe Captivate, Articulate Storyline, or other eLearning authoring tools.
  • Expertise in designing and delivering training programs to diverse audiences.
  • Excellent presentation, verbal, and written communication skills.
  • Ability to manage multiple priorities and lead complex projects.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • PMP or QDM Expert Certification is a plus.

General Accountabilities and Job Information

• JOB CATEGORY: First Line Management
• JOB PURPOSE: To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject matter experts.
• Responsibilities may include interfacing with corporate level management.
• PEOPLE AND PERFORMANCE MANAGEMENT: Recruits, develops, motivates and manages the team’s performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities, and tools to consistently deliver individual and team objectives.
• PLANNING: Coordinates resources with the team to ensure the identification and development of goals relating to business initiatives and activities within remit, and in alignment with divisional and corporate goals. Ensures all factors and risks are accounted for in team planning, leads team in communications of initiatives and activities to key stakeholders and secures commitment. Finalizes and presents plans to senior management for approval. Supports teams inside and outside department in the preparation of more complex business initiatives, business cases or plans as required.
• TECHNICAL EXPERTISE: Maintains and develops expert knowledge of relevant FedEx standards and external requirements (including US/EMEA regulations), and managerial areas, including excellent understanding of the internal and external business environment. Builds team capabilities to provide expert advice on complex or unique issues, which often includes exploring new, dynamic or innovative business opportunities and solutions.
• PROCESSES & PROCEDURES: Coordinates and leads the design of process improvements, systems development or the implementation of best practice within area of expertise.
• MAXIMISING OPPORTUNITIES: Proactively identifies and analyses business issues, opportunities and constraints. Evaluates and makes decisions on high impact issues (e.g. significant resource investments, business dependent systems or activities, revenue generation). Leads and sponsors the implementation to ensure results are realized.
• RESEARCH & ANALYSIS: Supports department by conducting high quality analysis, issues recommendations and contributing to strategic planning, as required, within and across regions. Supports the development and communication of effective reports to key stakeholders, including executive/senior management.
• PROJECT MANAGEMENT: Oversees team projects/initiatives within expertise in order to deliver results within time and budget. Supports the team using project management tools and processes to plan and control various project/programs. Leads and/or participates in the implementation phase of approved solutions.
• BUDGET MANAGEMENT: Manages the departmental budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters.
• COMPLIANCE: Ensures assigned department activities are completed on time and effectively. This involves identifying opportunities to improve department quality and productivity, such as developing more effective ways of working that are consistent with internal priorities, policies, external regulatory and legal requirements, while also assessing potential risks to the department, project or wider business.
• ALIGNMENTS: Builds effective network relationships within own team and with key stakeholders across the business in order to achieve optimal business outcomes. Maintains external alignments with customers, relevant subject matter experts (SMEs) or external bodies as required. Represents company in external organizations.
• Bachelor (Required)

Equal Employment Opportunity Statement

FedEx Express is an equal opportunity, affirmative action employer. We do not discriminate against qualified applicants or employees on the basis of race, color, national origin, religion, age, sex, disability, gender identity, sexual orientation or veteran status. We encourage individuals with diverse backgrounds and experiences to apply. We are committed to ensuring that all our hiring practices comply with applicable federal, state and local regulations.