M82A0: Manager Human Resources Service Center

FedEx; Hyderabad; On-site; INR 3,080,000 - 4,680,000; Full time

Job summary

FedEx is seeking a senior enterprise learning leader to manage the strategy, governance, and delivery of learning programs that align workforce capabilities with business priorities.

You will oversee needs analysis, leadership development assessment, and stakeholder alignment across frontline, operational, and corporate functions, driving analytics, workforce insights, scalable delivery models, and continuous improvement through digital tools, automation, and AI-enabled learning where

Qualifications

• Broad expertise in enterprise learning delivery, training governance, and learning needs analysis.
• Proven experience aligning learning and skills strategies to business objectives, operational priorities, and workforce transformation initiatives.
• Strong understanding of learning operations, audience segmentation, and scalable delivery models across multiple workforce populations.
• Experience working with enterprise learning technologies, digital HR platforms, LMS, and skills intelligence solutions.
• Experience leveraging learning metrics, workforce analytics, and insights to improve program effectiveness and workforce readiness.

Responsibilities

• Manage enterprise learning delivery operations and capability assessment activities across all FedEx functions, ensuring alignment with business strategy and priorities.
• Define learning and skills requirements for diverse employee populations, including frontline, operational, leadership, and corporate audiences.
• Lead enterprise and leadership learning needs assessments to identify capability gaps and prioritize strategic development initiatives.
• Establish and govern processes, frameworks, and standards for needs analysis, audience segmentation, and delivery prioritization.
• Drive data-informed decision making through learning analytics, workforce capability insights, and skills trend analysis.
• Collaborate with learning design, digital HR, and external vendors to implement effective, scalable, and modern learning delivery models.
• Monitor the effectiveness of learning delivery programs through performance metrics, stakeholder feedback loops, and operational KPIs.
• Champion continuous improvement and innovation in learning delivery practices, leveraging digital tools, automation, and AI-enabled learning solutions where appropriate.

Skills

Experience Design

Service Management

Digital HR Tools

Continuous Improvement

Operational Agility

Tools

LMS

Skills Intelligence Solutions

Digital HR Platforms

Job description

Manage the strategy, governance, and delivery of FedEx’s enterprise learning delivery and capability assessment programs, ensuring scalable, high-impact learning solutions that align workforce capabilities with business priorities. Deliver learning needs analysis, skills identification, leadership development assessment, and stakeholder alignment across frontline, operational, and corporate functions to enable workforce readiness and operational excellence.

Key Responsibilities

• Manage and oversee enterprise learning delivery operations and capability assessment activities across all FedEx functions, ensuring tight alignment with business strategy and priorities.
• Define and establish learning and skills requirements for diverse employee populations, including frontline, operational, leadership, and corporate audiences.
• Lead and coordinate enterprise and leadership learning needs assessments to identify capability gaps and prioritize strategic development initiatives.
• Establish and govern the processes, frameworks, and standards for needs analysis, audience segmentation, and delivery prioritization.
• Drive data-informed decision making through the utilization of learning analytics, workforce capability insights, and skills trend analysis.
• Collaborate with learning design, digital HR, and external vendors to implement effective, scalable, and modern learning delivery models.
• Monitor the effectiveness of learning delivery programs through performance metrics, stakeholder feedback loops, and operational KPIs.
• Champion continuous improvement and innovation in learning delivery practices, leveraging digital tools, automation, and AI-enabled learning solutions where appropriate.

Knowledge & Experience

• Broad expertise in enterprise learning delivery, training governance, and learning needs analysis.
• Proven experience aligning learning and skills strategies to business objectives, operational priorities, and workforce transformation initiatives.
• Strong understanding of learning operations, audience segmentation, and scalable delivery models across multiple workforce populations.
• Experience working with enterprise learning technologies, digital HR platforms, LMS, and skills intelligence solutions.
• Experience leveraging learning metrics, workforce analytics, and insights to improve program effectiveness and workforce readiness.

Key Skills

• Experience Design
• Service Management
• Digital HR Tools
• Continuous Improvement
• Operational Agility

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.