M82A0: Manager Human Resources Service Center

FedEx Express México; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. in Hyderabad seeks a data-operations professional to manage end-to-end workforce data transactions and governance across the HR function.

You will standardize processes, ensure data quality, and drive automation to improve accuracy and efficiency within a global services framework. The role emphasizes collaboration with HRIT, analytics, and process teams, with a focus on regional regulatory compliance and data privacy.

Qualifications

• Extensive HR operations or workforce data management experience in large global organizations.
• Strong expertise in HR master data management, governance, and data processes.
• Proven leadership of operational HR data teams in shared services or GCS.

Responsibilities

• Manage end-to-end workforce data transactions, governance, and mass data changes.
• Establish and enforce data quality standards, SOPs, and governance.
• Align data execution with enterprise service delivery expectations.
• Drive automation to improve data accuracy and processing efficiency.
• Ensure compliance with data privacy, regional regulations, and FedEx policies.
• Monitor SLAs and KPIs, identify risks, and resolve issues.
• Partner with HRIT, Analytics, and Process teams for data model alignment.

Skills

Data Integrity

AI Literacy

Continuous Improvement

Stakeholder Orchestration

Operational Agility

Service Management

Tools

Workday

Job description

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City: Hyderabad

Scheduled Weekly Hours:48

Worker Type:Regular

Posting Start Date31-Jul-2026

Posting Close Date: 29-Nov-2026

Job Family: FXE-MEISA: Manager

Position Summary:

Key Responsibilities

• Manage and oversee end-to-end workforce data transactions, governance, and mass data change processes, ensuring absolute accuracy and timeliness.


• Establish, maintain, and enforce data quality standards, Standard Operating Procedures (SOPs), and operational governance processes across the workforce data function.


• Align GCS workforce data execution and delivery with overall enterprise service delivery expectations and standards.


• Drive continuous improvement and automation initiatives to enhance data accuracy, processing efficiency, and operational performance.


• Ensure strict compliance with data privacy requirements, regional regulatory standards, and internal FedEx data governance policies.


• Monitor team performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), proactively identifying risks and resolving operational issues.


• Partner and collaborate with HRIT, Analytics, and Process teams to support global data model alignment, system updates, and reporting integrity.

Knowledge & Experience

• Extensive experience in HR operations or workforce data management within large, complex global organizations.


• Strong expertise in HR master data management, organizational data governance, and workforce data processes.


• Proven experience leading operational HR data teams and managing performance within a shared services or GCS environment.


• High proficiency with HR information systems (e.g., Workday) and workforce data management platforms.


• Demonstrated ability to drive process standardization, data quality improvement, and operational efficiency.

Key Skills

• Data Integrity & Integration


• AI & Data Literacy


• Continuous Improvement


• Stakeholder Orchestration


• Operational Agility


• Service Management

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time‑sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com. FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.