Manager Service HVAC

JIN Johnson Controls (India) Private Limited; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Johnson Controls India is seeking a Manager - Service to lead HVAC service operations for commercial and industrial systems in the Kolkata region. You will drive preventive maintenance, breakdown service, troubleshooting, AMC management, spare parts planning, and customer relationship management.

You will manage a team of service engineers and technicians, ensure safety compliance, monitor KPIs, collaborate with sales, and deliver revenue growth through service contracts and parts sales.

Qualifications

• Bachelor's or Diploma in Mechanical or Electrical Eng required.
• 8+ years in HVAC service operations for chillers and commercial cooling.
• Experience managing AMCs, service contracts and field teams.

Responsibilities

• Lead and manage service operations for HVAC systems and chillers.
• Drive service revenue through AMC, retrofit and spare parts sales.
• Manage a team of service engineers and technicians.
• Oversee installation support, commissioning and root-cause analysis.
• Ensure SLA adherence and high customer satisfaction.
• Develop relationships with customers, consultants and facility managers.
• Monitor KPIs like response time, first-time fix and contract renewals.
• Plan manpower, training and technical capability development.
• Ensure safety, EHS compliance and adherence to company policies.
• Collaborate with sales to identify service opportunities and retention.

Skills

HVAC service ops

Chillers

AMC management

Team management

BMS knowledge

Safety & EHS

Education

Bachelor's or Diploma in Mechanical or Electrical Eng

Tools

CMMS

BMS software

Job description

The Manager - Service is responsible for leading service operations for HVAC and Chiller systems, ensuring high customer satisfaction, operational excellence, revenue growth, and effective management of service teams. The role involves driving preventive maintenance, breakdown service, troubleshooting, AMC management, spare parts planning, and customer relationship management.

Key Responsibilities

• Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.
• Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.
• Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.
• Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.
• Ensure adherence to SLA commitments and customer satisfaction targets.
• Develop and maintain relationships with key customers, consultants, facility managers, and contractors.
• Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.
• Plan manpower allocation, training, and technical capability development.
• Ensure compliance with safety standards, EHS regulations, and company policies.
• Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.
• Manage service budgets, forecasting, inventory control, and resource planning.

Required Qualifications

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.
• 8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.
• Strong knowledge of: Water-Cooled & Air-Cooled Chillers HVAC Controls & BMS Refrigeration Cycles Compressors (Centrifugal, Screw, Scroll, Reciprocating) Cooling Towers, Pumps & Hydronic Systems Energy Efficiency & Troubleshooting Experience managing AMCs, service contracts, and field service teams.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.