Manager - Service Delivery & Management

Tata Communications; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Tata Communications is seeking a Programme Manager to lead customer projects in Cloud and Security. You will plan, coordinate with multiple stakeholders, and report progress to ensure on-time delivery within budgets, delivering tangible outcomes for business requirements.

The role emphasizes hands-on technical understanding of IT and networking systems, risk management, and continuous process improvement. Minimum 4–7 years in program management is required.

Qualifications

• Bachelor’s degree in engineering or equivalent.
• 4-7 years in program management or related experience.
• Reporting, proposal writing, and budget planning.
• Good knowledge of programme and project management methods.
• Risk assessment, time management.
• Troubleshooting experience of Network, Equipment, and systems.

Responsibilities

• Manage initiation, scheduling, tracking, reporting and execution of project as per the agreed schedule, scope using Standard templates.
• Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Engineering team and analyze internal technical capability to delivery solution.
• Develop project plans and schedules, and track progress against established metrics.
• Support in managing project budgets and ensure that projects are completed within budgetary constraints.
• Identify and manage project risks and issues and develop mitigation strategies.
• Conduct periodic meetings with customers, stakeholders, vendors to discuss issues and related action items.
• Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
• Plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product or service.
• Drive technical deployment planning and implementation including installation of operating system, network configuration etc. and monitor implementation success.
• Ensure that projects are completed on time, within budget, and to the satisfaction of the customers.
• Drive continuous improvement in project management processes and methodologies.
• Ensure response is given to customer queries in a timely manner.

Skills

Budget planning

Proposal writing

Reporting

Risk assessment

Time management

PM methods

IT & networking

Troubleshooting

Capacity utilization

Stakeholder coordination

Education

Bachelor's Degree in engineering

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Responsible for managing customer project deliveries in Cloud and Secuirty domain. This involves planning, collaborating with multiple stakeholders and reporting progress to ensure adherence to timelines and the assigned budgets. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications & Experience

• Bachelor’s Degree in engineering or equivalent qualification
• 4-7 years in program management or related experience

Other Knowledge & Skills

• Reporting, proposal writing, and budget planning
• Good knowledge of programme and project management methods
• Risk assessment, time management
• Troubleshooting experience of Network, Equipment, and systems
• Capacity utilization management
• Hands-on with technical aspects, having a good understanding of IT and networking systems, infrastructure, and emerging technologies

Key Responsibilities

• Manage initiation, scheduling, tracking, reporting and execution of project as per the agreed schedule, scope using Standard templates.
• Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Engineering team and analyze internal technical capability to delivery solution.
• Develop project plans and schedules, and track progress against established metrics.
• Support in managing project budgets and ensure that projects are completed within budgetary constraints.
• Identify and manage project risks and issues and develop mitigation strategies.
• Conduct periodic meetings with customers, stakeholders, vendors to discuss issues and related action items.
• Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
• Plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product or service.
• Drive technical deployment planning and implementation including installation of operating system, network configuration etc. and monitor implementation success.
• Ensure that projects are completed on time, within budget, and to the satisfaction of the customers.
• Drive continuous improvement in project management processes and methodologies.
• Ensure response is given to customer queries in a timely manner.

Preferred Certifications

• PMP/Prince2
• CISSP/CISM
• AWS/Azure/Google