Service Manager - Planning Policy

ReSource Pro; Bengaluru; On-site; INR 180,000 - 280,000; Full time

Job summary

ReSource Pro in Bangalore, India, seeks a Manager, Service Delivery to lead the delivery teams, manage conflicts, and ensure processes and tasks run efficiently. The role involves guiding the improvement team for delivery infrastructure and leading client-focused service delivery initiatives.

You will oversee internal delivery teams that review incidents, problems, and operational issues, driving remediation and root cause analysis to improve client outcomes.

Qualifications

• Oversee the daily operations of each client team to ensure client satisfaction.
• Lead and supervise service delivery supervisors and client teams to maintain high service quality.

Responsibilities

• Lead and manage internal delivery teams to review incidents and problems affecting the client.
• Drive remediation and root cause analysis; manage onboarding and client relationships.
• Budgeting, planning and team management to meet current and future business needs.
• Identify and lead department or company level projects to realize corporate goals.

Job description

Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, India Report to - Director, Service Delivery, Department Service Delivery Unit Location Bangalore, India Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client.

Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Budgeting & Planning, Team Management, etc.) 1) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. leadership, coaching, training, and performance evaluation to team members and their A key part of the role of a service delivery manager is to establish and refine delivery great experience from the initial stage.

Client Services

Oversee the daily operations of each client team to ensure client satisfaction; phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; accountable for carrying out the required tasks and providing great customer service. Proactively seeks opportunities to improve client experience and drive business Support US-based business development functions effectively in acquiring new information security policies. This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. steps to form a plan, pulling resources and acquiring support from different departments and 5) Managing Projects division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.

Internal Contacts

All HR & Corporate Services departments Degree Bachelor Working Experience Minimum 15 years of experience, 7 years of management experience Manages effective performance and develops staff ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock. 500/5000 Fastest Growing Private Companies annually since 2009. Over 9,000+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 97% client retention rate for over a decade .

We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

Shift Timings:

• Regular Shift - 8:00 AM to 5:00 PM
• 8:30 AM to 5:30 PM
• Real-Time Shift - 6:30 PM to 3:30 AM
• 7:30 PM to 4:30 AM
• 8:30 PM to 5:30 AM
• 9:30 PM to 6:30 AM 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India .