Manager / Senior Manager HR Shared Services

G R Infraprojects; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

G R Infraprojects seeks a senior HR Shared Services leader to define and govern the enterprise HRSS strategy, charter, and operating model across CO, BUs, and sites. You will set SLAs, monitor dashboards, and drive cost-efficiency and service quality while partnering with HR COEs and Admin for seamless execution.

Responsibilities include end-to-end lifecycle governance (onboarding to deputations), data integrity, audits, and compliance across geographies, with a focus on strong leadership and

Responsibilities

• Define the charter and mandate of the HR Shared Services vertical in alignment with enterprise HR strategy
• Develop and maintain the shared services operating model across CO, BUs, and sites centralized, decentralized, or hybrid as appropriate
• Define and review Service Level Agreements (SLAs), turnaround times (TATs), and accuracy metrics for all service lines (e.g., onboarding, transfers, payroll, compliance)
• Set up and monitor performance dashboards, service quality indicators, and cost-efficiency metrics across the HRSS team
• Ensure close collaboration with HR COEs (e.g., Total Rewards, Talent Acquisition), Business HR, and Admin for seamless execution
• Oversee the end-to-end execution of onboarding, offboarding, transfers, confirmations, internal movements, and deputations
• Institutionalize checklists, controls, and process flows for all lifecycle events customized for project, BU, or corporate contexts
• Govern accuracy and integrity of employee data, records, and personnel files in alignment with audit and compliance standards
• Track and monitor site-level operational handoffs (e.g., mobilization forms, access cards, manpower updates) and resolve gaps
• Champion improvements in turnaround time and employee experience during lifecycle transitions
• Govern implementation of all relevant statutory frameworks—PF, ESIC, CLRA, Gratuity, Wages Act, Minimum Wages, etc.—via the Compliance Lead
• Track compliance obligations across geographies and entities, ensuring timely submissions, registrations, and license renewals
• Partner with Site Admin and Contracts teams to manage labour license requirements, contractor registration, and site level audits
• Represent HRSS in legal inspections, labour office visits, and compliance-related dispute resolution, as required
• Ensure documentation, registers, and compliance reports are centrally updated and auditable at any time
• Define the HRSS internal audit calendar and lead audit coordination efforts in collaboration with Internal Audit and Legal
• Monitor audit trails for payroll, compliance, and HR operational transactions; ensure prompt closure of open observations
• Develop and institutionalize control frameworks (e.g., approval hierarchies, digital documentation protocols, periodic validations)
• Escalate material breaches or risks to CHRO and relevant stakeholders with detailed root cause analysis and mitigation plans
• Provide strategic direction, coaching, and performance feedback to functional leads of HR Ops, Payroll, and Compliance
• Build a service-oriented and accountable team culture with a focus on responsiveness and continuous improvement
• Act as the escalation point for service delivery issues raised by senior stakeholders or employees
• Drive alignment with Admin for onboarding/offboarding; with Legal for compliance disputes.

Job description

JD

HR Shared Services Strategy & Operating Model

• Define the charter and mandate of the HR Shared Services vertical in alignment with enterprise HR strategy
• Develop and maintain the shared services operating model across CO, BUs, and sites centralized, decentralized, or hybrid as appropriate
• Define and review Service Level Agreements (SLAs), turnaround times (TATs), and accuracy metrics for all service lines (e.g., onboarding, transfers, payroll, compliance)
• Set up and monitor performance dashboards, service quality indicators, and cost-efficiency metrics across the HRSS team
• Ensure close collaboration with HR COEs (e.g., Total Rewards, Talent Acquisition), Business HR, and Admin for seamless execution

Employee Lifecycle Process Execution & Governance

• Oversee the end-to-end execution of onboarding, offboarding, transfers, confirmations, internal movements, and deputations
• Institutionalize checklists, controls, and process flows for all lifecycle events customized for project, BU, or corporate contexts
• Govern accuracy and integrity of employee data, records, and personnel files in alignment with audit and compliance standards
• Track and monitor site-level operational handoffs (e.g., mobilization forms, access cards, manpower updates) and resolve gaps
• Champion improvements in turnaround time and employee experience during lifecycle transitions

Statutory Compliance Management

• Govern implementation of all relevant statutory frameworks—PF, ESIC, CLRA, Gratuity, Wages Act, Minimum Wages, etc.—via the Compliance Lead
• Track compliance obligations across geographies and entities, ensuring timely submissions, registrations, and license renewals
• Partner with Site Admin and Contracts teams to manage labour license requirements, contractor registration, and site level audits
• Represent HRSS in legal inspections, labour office visits, and compliance-related dispute resolution, as required
• Ensure documentation, registers, and compliance reports are centrally updated and auditable at any time

HR Risk Management & Internal Audits

• Define the HRSS internal audit calendar and lead audit coordination efforts in collaboration with Internal Audit and Legal
• Monitor audit trails for payroll, compliance, and HR operational transactions; ensure prompt closure of open observations
• Develop and institutionalize control frameworks (e.g., approval hierarchies, digital documentation protocols, periodic validations)
• Escalate material breaches or risks to CHRO and relevant stakeholders with detailed root cause analysis and mitigation plans

People Leadership & Cross-Functional Interface

• Provide strategic direction, coaching, and performance feedback to functional leads of HR Ops, Payroll, and Compliance
• Build a service-oriented and accountable team culture with a focus on responsiveness and continuous improvement
• Act as the escalation point for service delivery issues raised by senior stakeholders or employees
• Drive alignment with Admin for onboarding/offboarding; with Legal for compliance disputes.