Manager – Sales & Operations

Galaxy Freight; Mumbai; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Galaxy Freight in Mumbai seeks an experienced Manager – Sales & Operations to drive sales growth and oversee end-to-end packaging operations, including business development, account management, order execution and production coordination.

The role requires 5–7 years in Packaging Sales & Operations, an MBA or related degree, strong leadership, and proficiency in MS Excel, ERP/SAP and CRM. You will lead a Pan-India sales team, ensure on-time delivery and optimize margins.

Qualifications

• MBA / Graduate in Business Packaging Technology or Printing Technology.
• 5–7 years of experience in Packaging Sales & Operations, preferably in Corrugated, Mono Carton or Flexible Packaging.
• Strong knowledge of packaging materials, printing processes, costing and estimation.

Responsibilities

• Develop and execute sales strategies to achieve monthly, quarterly and annual targets.
• Manage and guide the Pan-India Sales team.
• Identify, develop and retain key accounts across Hazardous Material, E-commerce, FMCG, Pharma, Food and Industrial sectors.
• Generate new leads, conduct client meetings, presentations and close business deals.
• Prepare quotations, costing and pricing in coordination with the estimation team.
• Negotiate commercial terms and ensure timely payment collection.

Skills

Sales & business development

Key account management

Leadership

Communication

Negotiation

Education

MBA / Graduate in Business Packaging Technology Printing Technology

Tools

ERP/SAP

CRM

Job description

We are looking for an experienced Manager – Sales & Operations to drive sales growth and manage end-to-end packaging operations. The role will be responsible for business development, key account management, order execution, production coordination, team management, and ensuring timely delivery and customer satisfaction.

Job Category: Sales & Operations

Job Type: Full Time

Job Location: Mumbai

Qualification: MBA / Graduate in Business Packaging Technology Printing Technology

Experienced Required: 05-07 years

• Strong knowledge of packaging materials, printing processes, costing and estimation.
• Strong sales, business development and customer relationship skills.
• Excellent communication, negotiation and leadership abilities.
• Proficiency in MS Excel, ERP/SAP and CRM.
• Ability to work under pressure and meet tight deadlines.
• Strong understanding of sales targets, OTIF delivery and customer retention.
• New client acquisition and key account management.
• Knowledge of gross margin, wastage control and DSO.

Required Experience

• 5–7 years of experience in Packaging Sales & Operations, preferably in Corrugated, Mono Carton or Flexible Packaging.
• Experience in freight forwarding, including handling of DG goods, packing and documentation as per ICAO and IMDG requirements, as specified in the requisition form.

Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies to achieve monthly, quarterly and annual targets.
• Manage and guide the Pan-India Sales team.
• Identify, develop and retain key accounts across Hazardous Material, E-commerce, FMCG, Pharma, Food and Industrial sectors.
• Generate new leads, conduct client meetings, presentations and close business deals.
• Prepare quotations, costing and pricing in coordination with the estimation team.
• Negotiate commercial terms and ensure timely payment collection.
• Conduct market research on competitor pricing, market trends and product developments.
• Develop business opportunities across Pan-India branches.

Operations & Execution

• Manage the complete order lifecycle from booking to final dispatch.
• Coordinate job card creation, artwork, production follow-up, quality control and dispatch.
• Coordinate with Design, Production, Purchase, Stores and Logistics teams for timely delivery.
• Plan production capacity and ensure optimum machine utilization with minimum wastage.
• Ensure quality standards as per customer specifications and applicable ISO/FSC/BRC requirements.
• Resolve customer concerns related to quality, delivery and service.
• Lead, train and motivate Sales Executives and Operations Coordinators.
• Monitor P&L for the packaging business, including cost control and margin improvement.
• Monitor inventory and outstanding payments.
• Maintain MIS, sales reports, outstanding reports and operational dashboards.
• Ensure compliance with company SOPs and safety standards.