Senior Manager

Porter; Ernakulam; On-site; INR 5,500,000 - 7,500,000; Full time

Job summary

Porter in Kochi is seeking a high-impact City Head to own end-to-end P&L across all service lines. You will drive demand initiatives, build a robust supply engine, and obsess over customer experience to ensure scalable growth.

You will lead a 15+ member team, hire and coach top talent, and partner with Product, Analytics, and Central Ops to roll out localized GTMs. This role demands strategic execution and a founder mindset for the city.

Qualifications

• Non-negotiables include 26+ years in ops, category, or city-level P&L roles.
• Built and managed teams with hiring, firing, coaching, and leadership responsibility.
• High data comfort and strong intuition for market dynamics.

Responsibilities

• Own P&L for all Porter service lines in Kochi.
• Diagnose, fix, and scale operations to improve performance.
• Design and execute demand initiatives and local partnerships.
• Localization of central marketing and product strategies for Kochi.
• Own supply onboarding, activation, and retention.
• Obsess over customer experience; fix root causes and escalate efficiently.
• Lead 15+ member team; hire, coach, and set clear goals.

Skills

Analytical skills

Problem solving

Communication

Negotiation

Rapport building

Time management

People management

Job description

Why this role exists

Kochi is a city full of potential that hasn't been fully unlocked yet. We need someone who'll walk in, feel the pulse of the city, and build Porter into the brand people think of first when they need to move anything a sofa, a full house, or a single carton.

This isn't a "maintain and report" role. This is a "figure it out, fix it, grow it" role. You'll own everything revenue, demand, supply, team, customer experience, and P&L. If Kochi wins, it's because of you. Simple.

What you'll actually do

1. Own the City. All of it.

• Full P&L ownership across all Porter service lines in Kochi.
• Diagnose what's not working. Build what's missing. Scale what's working.
• Ensure operational discipline TAT, SLAs, quality. No shortcuts.

2. Drive Demand. Not Just Fulfill It.

• Design and execute demand initiatives campaigns, partnerships, local activations whatever it takes to get more orders rolling in.
• Work with central marketing and product teams to localize strategies that actually land in Kochi
• Think like a founder for the city. If demand isn't growing, that's your problem to solve.

3. Build a Supply Engine

• Own supply onboarding, activation, and retention.
• Quality-first supply base. Weed out the unreliable. Double down on the best.
• Make Kochi a city where partners want to work with Porter.

4. Customer Experience Obsess Over It

• Every bad experience is a story that spreads. Fix root causes, not symptoms.
• Handle escalations with speed. Build systems so the same problem doesn't come back twice.

5. Lead a 15+ Member Team

• Hire sharp. Coach hard. Retain the best.
• Own attrition like it's your P&L metric because it is.
• Set clear goals, run tight reviews, create a culture of ownership.

6. Know Kochi Better Than Anyone

• Micro-market dynamics, pricing, competition, routes, customer behavior you should have an opinion on all of it.
• Feed insights back to central teams. Be the voice of Kochi in every leadership room.

7. Cross-Functional Hustle

• Partner with Product, Analytics, Central Ops for SOPs, GTMs, and process rollouts.
• You're not waiting for a playbook. You're writing one.

Who are we looking for?

The non-negotiables:

• 26 years in ops, category, or city-level P&L roles. You've run something, not just supported it.
• You've built teams. Not coordinated actually hired, fired, coached, and led.
• High data comfort + even higher ground instinct. You use both.
• You'll visit the field on day one. And day hundred.
• Communication that moves people up, down, sideways.

Bonus points if you have:

• Stints at companies obsessed with experience Swiggy, Zomato,Zepto, Rapido, Delhivery , FMCG organisation.
• Logistics, mobility, or marketplace ops background.
• Tier 1/2 MBA or Tier 1 engineering (IIT/NIT/BITS).

Skills and Qualifications:

• Good Analytical and problem solving skills
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• People management