Manager -Retail Store Operations

Vodafoneidea; Dehradun; On-site; INR 350,000 - 480,000; Full time

Job summary

Vodafone Idea Limited in India invites applications for a Store Manager position at its Dehradun store. You will be responsible for driving store profitability, achieving sales targets across voice, data, devices, and value-added services, and ensuring high standards of customer service.

The role requires strong store operations experience, team leadership, stock management, and adherence to company processes. Graduation is mandatory; experience in retail management is preferred.

Qualifications

• Store management experience preferred.
• Strong leadership and customer service skills.

Responsibilities

• Achieve sales targets for all products at the VodafoneIdea store.
• Deliver revenue targets for the store.
• Achieve profitability and minimize losses from pilferage and shrinkage.
• Manage churn and ensure customer satisfaction for walk-in customers.
• Maintain store processes, documentation and inventory.
• Execute marketing, branding and promotion activities at the store.

Skills

Store Management

Team Management

Education

Graduation

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly "Digital India" by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role: Store Manager

Job Level/ Designation: M1

Function / Department: Retail

Location: Dehradun

Job Purpose: To manage the profitability of the company owned store

Key Result Areas/Accountabilities

Sales

• 1. Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store
• 2.Ensure and monitor quality of acquisition through the store

Revenue

• -Deliver revenue targets for the store
• -Increase revenue per footfall by aiding customers purchase decisions

RoI

• - Achieve profitability (Return on investment) targets for the store
• - Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• -Manage churn and achieve customer satisfaction for walk-in customers

Store Management

• -Ensure adherence to store processes in terms of documentation and systems
• -Ensure infrastructure / store upkeep
• -Maintain availability of stock at the store while adhering to norms
• -Ensure appropriate placement of pop-ups and product displays at store

Marketing

• -Execute marketing, branding and promotion activities
• -Ensure fliers/ brand POS are available at store
• -Resolve channel-specific issues within specific timelines

Core Competencies, Knowledge, Experience

• Store Management
• Team Management

Must have technical / professional qualifications

• Graduation Must

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Requirements: