Manager - Resource Management 4C

BrightClaim; Bengaluru; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

Genpact in Bengaluru, India, is seeking a Manager - Resource Management to lead staffing, capacity forecasting, and alignment of billable talent to delivery demands in a fast-paced AI-enabled environment.

The role focuses on optimizing utilization, partnering with Expert Services and Impact leaders, driving data-driven workforce planning, and ensuring compliance with partner frameworks while enabling margin growth.

Qualifications

• Strong judgment and decision-making in ambiguous environments.
• Proven ability to operate in a high-demand, fast-paced setting.
• Ability to work independently and across teams.
• Excellent communication, influence, and stakeholder management.
• Organizational, prioritization, and time management skills.
• Comfort with data, analytics, automation, and AI-enabled tools.
• Resource Management Institute certification is a plus.

Responsibilities

• Staff and align billable talent to delivery demands while ensuring workforce stability and operational efficiency.
• Lead ongoing capacity forecasting and demand planning for the assigned segment.
• Review, prioritize, and execute staffing of resource requests to support project delivery.
• Align staffing of billable personnel to maximize utilization targets while balancing skills and availability.
• Staff, engage, and monitor Impact Advisory Sessions and provide strategic guidance to customer Delivery teams.
• Act as a trusted advisor and strategic partner to Expert Services and Impact leaders.
• Develop and maintain a sub-capacity partner framework to flex capacity for demand fluctuations.
• Source, negotiate, assign, and onboard partner resources; manage compliance and partner relationships.
• Support visibility and administration of partner rate structures to ensure partner margin and financial targets.
• Govern partner certifications and resource quality standards to ensure delivery excellence.
• Lead and optimize internal utilization to balance capacity, profitability, and delivery efficiency.
• Provide whitespace reporting and proactive capacity recommendations based on business needs.
• Use data and insights to identify trends, risks, and opportunities related to utilization and staffing.
• Build trusted relationships with resources and assign work supporting career development and retention.
• Maintain accurate skills inventories, resumes, and resource profiles for AI-driven recommendations.
• Serve as first-line escalation contact for staffing, performance, and partner-related issues.
• Make cost-effective staffing decisions and manage partner spend for margin improvement.
• Monitor and manage partner spend to stay within targets and required capacity.
• Leverage automation and analytics to improve staffing efficiency and decision-making.
• Identify opportunities to streamline RM processes for speed and accuracy.
• Collaborate with Operations, Delivery Tech, and Analytics to evolve RM systems and reporting.
• Coordinate with Sales, Finance, Operations, and Delivery teams to support business outcomes.

Skills

Staffing strategy

Capacity forecasting

Staffing of billable personnel

Data analytics

Partner management

Stakeholder management

AI-enabled tools

Communication

Education

Bachelor's degree

MBA or related master's

Job description

Manager - Resource Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Staff and align billable talent to delivery demands while ensuring workforce stability and operational efficiency
• Lead ongoing capacity forecasting and demand planning for the assigned segment, translating business needs into actionable staffing plans
• Review, prioritize, and execute staffing of resource requests to support project delivery and customer outcomes
• Align staffing of billable personnel to maximize achievement of utilization targets while balancing skills, availability, and delivery risk
• Staff, engage, and monitor Impact Advisory Sessions and provide strategic guidance to customer Delivery teams
• Act as a trusted advisor and strategic partner to assigned Expert Services and Impact leaders
• Develop and maintain a sub-capacity partner framework to flex capacity in support of demand fluctuations
• Source, negotiate, assign, and onboard partner resources in accordance with approved partner management processes; manage compliance and partner relationships
• Support visibility and administration of approved partner rate structures to ensure achievement of partner margin and financial targets
• Govern partner certifications and resource quality standards to ensure delivery excellence
• Lead and optimize internal utilization to balance capacity, profitability, and delivery efficiency
• Provide whitespace reporting and proactive capacity recommendations based on business requirements
• Use data and insights to identify trends, risks, and opportunities related to utilization, capacity, partner mix, and staffing effectiveness
• Build trusted relationships with resources and assign work that supports career development and retention
• Support maintaining accurate and up-to-date skills inventories, resumes, and resource profiles in accordance with policy and tooling standards, ensuring data quality that supports AI-driven recommendations
• Serve as first-line escalation contact for internal staffing, performance, and partner-related delivery issues
• Make cost-effective staffing decisions, manage partner spend, and support margin improvement through skill fit
• Monitor and manage partner spend to remain within established targets and aligned to required capacity
• Leverage automation, AI-enabled tools, and analytics to improve staffing efficiency, reduce manual effort, and enable proactive decision-making
• Continuously identify opportunities to streamline and automate RM processes, improving speed, accuracy, and scalability
• Partner with Operations, Delivery Tech, and Analytics teams to evolve RM systems, workflows, and reporting capabilities
• Collaborate cross-functionally with Sales, Finance, Operations, and Delivery teams to support business outcomes

Qualifications we seek in you !

• Strong judgment and decision-making skills, with the ability to navigate ambiguity and competing priorities
• Proven ability to operate effectively in a high-demand, fast-paced, and constantly changing environment
• Ability to work independently while also collaborating effectively across teams and stakeholders
• Excellent verbal and written communication skills, with the ability to influence and build trust at multiple levels
• Strong organizational, prioritization, and time management skills
• Comfort working with data, analytics, automation, and AI-enabled tools to drive efficiency and outcomes
• Resource Management Institute certification is a plus

English language proficiency at CEFR B2 level or higher is required, including the ability to support business communications, stakeholder inquiries, and operational issue resolution in English

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Associate in Project Management (CAPM) - SimpliLearnSimpliLearn, Certified Compensation Professional (CCP) - WorkdayWorkday, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA), Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Stakeholder Management, Storytelling

Language

English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Resource Management

Remote Type -

Hybrid

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.