Manager - Quality

Vodafoneidea; Vadodara; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Vodafoneidea in Baroda is seeking a Manager – Quality to lead a field engineering team, ensuring prompt monitoring, troubleshooting, and optimization of RAN networks to deliver superior voice and data experiences. You will drive KPI-based improvements, coordinate with partners and internal teams, and push for continual performance enhancements across zones.

The role emphasizes hands-on leadership, deep radio network expertise (2G/3G/4G/VoLTE), and a proactive stance on customer-centric quality.

Qualifications

• Minimum B-Tech Electronics and Telecommunications with 8+ years of experience.
• Deep knowledge of radio network parameters and optimization (2G/3G/4G/VoLTE).
• Strong analytical and field optimization experience.
• People management and cross-functional coordination skills.

Responsibilities

• Daily tracking of Network and Customer experience KPIs for all technologies and action plans for improvement.
• Drive worst cell analysis and coordinate with partners for timely resolution.
• Monitor utilization of key nodes and maintain thresholds.
• Coordinate zonal network complaints visits and resolution with TSG and FO.
• Engage with zonal business/CS for network complaints management and improvements.
• Prioritize network experience programs based on TNPS, NPS, and complaints.
• Conduct regular drive tests and benchmarking to share insights with zones and central teams.
• Build strong relationships with cross-vertical teams.

Skills

Radio optimization

Team leadership

KPI analysis

Cross-functional coordination

Customer centric

Education

B-Tech Electronics and Telecommunications

Job description

Role

Manager – Quality

Job Level/ Designation

M1

Function / Department

Technology/Quality

Location

Baroda

Job Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result

Areas/Accountabilities

• Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
• Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
• Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
• Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
• Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
• Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
• Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
• Building strong relationships with cross verticals

Core Competencies,

Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
• Excellent domain knowledge and on- field optimization experience
• Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
• People management capability, very good cross functional co-ordination.
• Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Education

B-Tech Electronics and Telecommunications with 8+ years of experience