Manager - Zonal Field Engineer

Vodafoneidea; Shillong; On-site; INR 600,000 - 900,000; Full time

Job summary

Vodafoneidea in India is seeking a Zonal RF field engineer (M1) to manage quality and performance of the RAN network. You will monitor, troubleshoot, optimize, and lead field activities to deliver superior voice and data experiences in your zone.

You will drive KPI-based improvements, perform drive tests, analyze worst cells, and coordinate with partners and internal teams to resolve issues and enhance customer experience.

Qualifications

• B-Tech Electronics and Telecommunications degree with 2+ years of experience.
• In-depth knowledge of radio network parameters and optimization.

Responsibilities

• Daily tracking of network and customer experience KPIs for all technologies; drive improvement actions.
• Perform worst cell analysis and coordinate with partners for timely resolution.
• Monitor utilization of key nodes and maintain thresholds.
• Analyze zonal network complaints and drive field visits and resolutions.
• Engage with zonal business/CS teams for complaints management and network performance.
• Prioritize network experience improvement programs based on KPIs like TNPS, NPS, and complaints.
• Conduct regular drive tests and benchmarking of network performance and share insights.
• Build strong cross-vertical relationships.

Skills

Radio network optimization

2G/3G/4G/VoLTE

Analytical skills

Cross-functional coordination

People management

Customer focus

Education

BTech Electronics and Telecommunications

Job description

Job Description

Role: Zonal RF field engineer

Job Level/ Designation: M1

Function / Department: Technology/Quality

Job Purpose: This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas/Accountabilities

• Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
• Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
• Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
• Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
• Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
• Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
• Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
• Building strong relationships with cross verticals

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
• Excellent domain knowledge and on- field optimization experience
• Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
• People management capability, very good cross functional co-ordination.
• Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with above 2 years of experience