Manager, Process Excellence & Change

Diageo India; Bengaluru; In loco; INR 6.000.000 - 9.000.000; Tempo pieno

Descrizione del lavoro

Diageo India in Bengaluru seeks a Manager, Process Excellence & Change to lead end-to-end process improvements across Order to Cash. You will drive efficiency initiatives, partner with GBS and business teams, and mentor Lean Six Sigma projects to enhance customer experience and operational performance.

The role requires 8–12 years of experience, Black Belt certification, and strong data analytics with MS Office and Minitab.

Competenze

• Background in Order to Cash in a Global FMCG organisation or service provider servicing FMCG accounts is critical to the role.
• Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations.
• Solid understanding of Quality and Process Improvement Methodologies (Six Sigma, LEAN).
• 8-12 years of professional experience, with 5+ years, of experience working with the senior management team.
• Strong understanding of the relationship between process, organization, and business objectives.
• Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness.
• Excellent communication and partner management skills.
• Proficiency with MS Office (Excel, Power Point) and Minitab

Mansioni

• Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.
• Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
• Plan, Identify and Execute CI projects and manage process improvement program for the assigned Business.
• Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks
• Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.
• Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions
• Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.
• Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).
• Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency

Conoscenze

Order to Cash

Lean Six Sigma Black Belt

Quality & Process Improvement

Senior management collaboration

CI & process mapping

MS Office & Minitab

Strumenti

Minitab

MS Office

Descrizione del lavoro

Job Description

Manager, Process Excellence & Change

About The Function

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale.

With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the crucial services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life.

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.

About The Role

JD- Manager- OTC Process Excellence (L5A)

As Manager - OTC Process Excellence, you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Order to Cash Function and bring efficiencies and effectiveness in processes. This could be an individual contributor or team leader role and requires you to work in partnership with various stakeholders across the Global Business Services (GBS) and broader business/markets/regions.

This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end to end processes.

Key Responsibilities And Accountabilities

• Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.
• Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
• Plan, Identify and Execute CI projects and manage process improvement program for the assigned Business.
• Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks
• Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.
• Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions
• Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.
• Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).
• Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency

Qualification & Skills

• Background in Order to Cash in a Global FMCG organisation or Service Provider servicing FMCG accounts is critical to the role
• Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations
• Solid understanding of Quality and Process Improvement Methodologies (Six Sigma, LEAN)
• 8-12 years of professional experience, with 5+ years, of experience working with the senior management team
• Strong understanding of the relationship between process, organization, and business objectives
• Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness
• Excellent communication and partner management skills
• Proficiency with MS Office (Excel, Power Point) and Minitab

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We accept diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application.

Worker Type

Regular

Primary Location

Bangalore Karle Town SEZ

Job Posting Start Date

2026-08-18