PROCESS INNOVATION PROFESSIONAL-LEAD TO CASH

IBM; Gurugram District; Sur place; INR 1 400 000 - 2 000 000; Plein temps

Résumé du poste

IBM Gurgaon is seeking a Deputy Manager - OTC to drive Order to Cash operations, including posting daily cash applications, journal entries, file records, and reconciliations. The role requires flexible shifts and a bachelor's degree with 6–8 years in O2C.

The candidate should have strong analytical and collaboration skills, with a track record of improving cash application automation and meeting timelines. This position sits within IBM Consulting’s global enterprise operations.

Qualifications

• Minimum 6+ years of Experience in Order to Cash (O2C) and basic accounting principles.
• Experience in team meetings to gather/share information.
• Proven ability to meet metrics and project goals for accuracy and timeliness.
• Experience in increasing cash application automation and reducing instability across accounts.

Responsabilités

• Process Accounts Receivable – posting and balancing daily cash applications.
• Prepare journal entries and file records; perform account reconciliations.
• Handle direct Debit run instructions and rejection processes; update Oracle as needed.
• Investigate unapplied payments; ensure proper allocation and reporting.
• Ensure client SLAs and timelines are met.

Connaissances

O2C experience

Audit prep

Cash application

Analytics

Teamwork

Communication

Process improvement

Formation

Bachelor's degree

Master's degree

Outils

MS Office

ERP software

Description du poste

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As an Assistant Manager – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.

Your primary responsibilities include:

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
• Involve in getting instructions, direct Debit run, rejection of Direct Debit and Oracle updating.
• Investigate unapplied payments, rectify them, and ensure proper allocation.
• Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
• Ensure that client Service Level Agreements (SLA) and timelines are met.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Commerce Graduate with a minimum of 6+ years of Experience in Order to Cash (O2C), basic accounting knowledge and understanding of various accounting principles.
• Experience in participating and collaborating in team meetings to gather/share information.
• Ability to achieve individual and Business metrics.
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.
• Proven experience to build and utilize reports to analyze pertinent account information.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
• Working knowledge to identify and implement action plans and process improvements with mentorship.
• Proven experience to build and utilize reports to analyze pertinent account information.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
• Working knowledge to identify and implement action plans and process improvements with mentorship.

Preferred technical and professional experience

• Proficient in MS Office applications and any ERP software as an end-user.
• Ambitious individual who can work under their direction towards agreed targets/goals.
• Ability to work under tight timelines and be part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Enhance technical skills by attending educational workshops, reviewing publications etc.,

Years of Experience:

6-8

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

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OTHER RELEVANT JOB DETAILS

Job Title

Deputy Manager - OTC

Job ID

135620

City / Township / Village

GURGAON

State / Province

Country

India

Work arrangement

Onsite

Area of work

Enterprise Operations

Employment type

Regular

Position type

Professional

No Travel

Company

(0063) IBM India Private Limited

Shift

Night

Is this role a commissionable/sales incentive based position?