Process Excellence Expert - OTC

AB InBev GCC India; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading beverage company is seeking an OTC Process Excellence Expert in Bengaluru to drive improvements in Order-to-Cash processes. The role requires expertise in data analysis, project management skills, and a solid understanding of risk and compliance. You'll analyze performance indicators, facilitate trainings, and assess process efficiency. Applicants should hold a relevant bachelor's degree and possess strong analytical skills.

Qualifications

• Experience in data science and data modeling is an advantage.
• Strong background in risk and control processes.
• Understanding of finance and commercial processes.

Responsibilities

• Analyze key performance indicators to identify trends and areas for improvement.
• Conduct monthly/quarterly reviews of OTC processes for quality and compliance.
• Facilitate knowledge-sharing sessions and develop training programs.

Skills

Working knowledge and experience in OTC processes

Project management skill

Green Belt, Six Sigma Experience

Strong analytical skills

Ability to standardize processes

Education

Bachelor's degree in business studies, Finance, or Data Science

Tools

Excel

SAP Financial and Commercial modules

Power BI

Python

Job description

Job Title: OTC Process Excellence Expert

Reporting to: OTC Process Excellence Lead

Purpose of the Role

The OTC Process Excellence Expert is responsible for delivering actionable insights into the efficiency and condition of OTC (Order-to-Cash) processes. This role involves identifying and driving opportunities for business and process enhancements in OTC operations. As a Subject-Matter-Expert in a specific OTC domain, the expert supports risk and compliance, process improvement, and transformation through data analysis, while also ensuring knowledge retention in related areas.

Key Tasks & Accountabilities

Main Accountabilities

Supports Actionable Oversight and Health-Check of KPIs and Processes:

• Analyze key performance indicators (KPIs) to identify trends, outliers, and areas for improvement.
• Provide insights into process health and efficiency to support decision‑making.
• Collaborate with stakeholders to develop action plans based on findings to optimize processes.
• Design and create data models that support complex analysis and business process modeling.
• Define roadmaps to fix broken processes or improve current processes to meet future expectations, in line with the Touchless Sales Order initiative.

Process Quality and Compliance Reviews:

• Conduct monthly/quarterly reviews of OTC processes to assess quality and compliance with regulatory requirements and internal policies.
• Identify areas of non‑compliance and develop remediation plans to address gaps.
• Implement monitoring mechanisms to sustain process quality and compliance over time.

Supports Knowledge Retention and Trainings:

• Facilitate knowledge‑sharing sessions and documentation efforts to retain institutional knowledge within the team.
• Develop and deliver training programs to enhance the skills and capabilities of team members and stakeholders.

Proposing Functional Process Improvement Plans and Business Opportunities Based on Insights:

• Identify opportunities for process optimization, automation, standardization opportunities, and efficiency gains through data analysis and benchmarking, under the guidance of his/her manager.
• Collaborate with cross‑functional teams to implement process enhancements and capitalize on business opportunities.
• Perform and create best‑in‑class processes, map “AS IS” to “TO BE” to enhance and improve processes.

Supports Improvement of OTC End‑to‑End KPIs (Touchless / Cycle Time):

• Own data quality in the Celonis dashboard.
• Identify key opportunities for improvements and follow up on actions connected to process improvement with relevant stakeholders and teams.
• Regularly report progress and improvements in monthly global/zonal governance forums.

Responsibilities, Requirements, Scope & Technical Skills

• Working knowledge and experience in OTC processes.
• Project management skill is a must.
• Green Belt, Six Sigma Experience is Preferred.
• Subject‑Matter‑Expert in one of the OTC sub‑processes:
• Invoicing
• Cash Applications
• Collections and Short Payment
• Discount & Deductions
• Trade Investment & Bonus Management
• Experience in data science and data modeling is an advantage.
• Strong background in risk and control processes.
• Understanding of both finance and commercial processes, as well as risk and compliance principles.
• Quick learner with strong analytical skills; able to tackle complex issues and drive improvements using different analytical tools and data models.
• Stress‑resistant with the ability to work on own initiative and prioritize workload effectively.
• Ability to standardize processes and influence stakeholders.
• Capable of implementing best practices.

Technical Skills

• Excellent skills in Excel, Word, and PowerPoint.
• Proficient user of SAP Financial and Commercial modules.
• Efficient usage of Power BI, Python, and other data analytics tools.

Education & Certifications

• University Degree – bachelor’s degree in business studies, Finance, or Data Science.
• Professional training or certification in a relevant business field, internal or external audit.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Business Development

Industries

• Food and Beverage Services
• Food and Beverage Manufacturing

Location

• Bengaluru, Karnataka, India

And above all of this, an undying love for beer!

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