Process Excellence Manager

Diageo India Pvt Ltd; Bengaluru; In loco; INR 900.000 - 1.500.000; Tempo pieno

Descrizione del lavoro

Diageo India Pvt Ltd in Bengaluru seeks a Manager - S2P Process Excellence to drive end-to-end process improvements within the Source to Pay function. You will partner with senior leaders to deliver efficiency, quality enhancements, and automated initiatives across global business services.

You will mentor teams, lead CI projects, and ensure robust data analytics, root cause analysis, and continued process optimization in a fast-paced FMCG environment.

Competenze

• Background in Source to Pay in a Global FMCG organisation or service provider servicing FMCG accounts.
• Certified Lean Six Sigma Black Belt from a reputed institute.
• Strong knowledge of Six Sigma and LEAN methodologies.
• 8–12 years of professional experience, including senior management exposure.
• Ability to link process improvements to business objectives.
• Innovative mindset to enhance procedures for productivity and cost-effectiveness.
• Excellent communication and stakeholder management skills.
• Proficient with MS Office and data analytics tools.

Mansioni

• Develop process improvement and innovation strategy for aligned business towers/segments.
• Oversee end-to-end customer experience, service delivery health and CI projects.
• Plan, identify and execute CI projects and manage improvement programs.
• Lead value stream/process mapping workshops to design lean future states.
• Support escalations, root cause analysis, data analytics and action planning.
• Collaborate with operations and capability leaders to address capability gaps.
• Provide updates on quality initiatives to key stakeholders.
• Mentor Process Improvement Teams to boost internal quality and CSAT/NPS.
• Mentor Lean and Green Belt projects to drive efficiency.

Conoscenze

Source to Pay (S2P) domain knowledge

Lean Six Sigma Black Belt

Quality & Process Improvement

Stakeholder management

MS Office & Minitab

Process mapping

Communication skills

Strategic thinking

Formazione

Lean Six Sigma Black Belt (certified)

Strumenti

MS Office (Excel, PowerPoint)

Minitab

Descrizione del lavoro

Manager - Process Excellence Job Description :

About the Function:

Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world. This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business. You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.

About the role

As Manager - S2P Process Excellence, you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Source to Pay Function and bring efficiencies and effectiveness in processes. This could be an individual contributor or team leader role and requires you to work in partnership with various stakeholders across the Global Business Services (GBS) and broader business/markets/regions. This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end to end processes.

Key responsibilities and accountabilities

• Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.
• Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
• Plan, Identify and Execute CI projects and manage process improvement program for the assigned Business.
• Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks
• Support escalations, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.
• Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions
• Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.
• Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).
• Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency

Experience/skills required:

• Background in Source to Pay in a Global FMCG organisation or Service Provider servicing FMCG accounts is crucial to the role
• Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations
• Strong knowledge of Quality and Process Improvement Methodologies (Six Sigma, LEAN)
• 8-12 years of professional experience, with 5+ years, of experience working with the senior management team
• Strong understanding of the relationship between process, organization, and business objectives
• Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness
• Excellent communication and stakeholder management skills
• Proficiency with MS Office (Excel, Power Point) and Minitab

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2026-09-08 Experience Level Mid Level