Manager-Process excellence

Cognizant; Mumbai; On-site; INR 1,800,000 - 2,300,000; Full time

Job summary

Cognizant in Mumbai invites applications for a Team Manager/Senior Associate in Process Excellence. The role focuses on driving operational excellence, transformation, and governance across multiple accounts using Lean Six Sigma, automation, and data-driven decision making.

You will lead end-to-end improvement programs, manage multiple high-impact projects, and partner with senior leadership to deliver measurable benefits, cross-functional collaboration, and client satisfaction.

Qualifications

• 5+ years in Process Improvement / Business Transformation
• Lean Six Sigma Green Belt certification with DMAIC
• Data-driven problem solving and benefits realization
• Strong analytical and structured thinking
• Independently design solutions for complex problems
• Hands-on MS Excel, PowerPoint, Visio, and Minitab
• Excellent communication and stakeholder management

Responsibilities

• Lead end-to-end process improvement initiatives across accounts
• Drive Lean Six Sigma programs to deliver measurable outcomes
• Ensure realization and tracking of improvement benefits
• Analyze large data sets and derive actionable insights
• Design optimized future-state process flows
• Implement RPA, AI/ML solutions and quantify impact
• Collaborate with cross-functional teams to deliver automation and analytics
• Communicate insights in decision-making forums
• Engage with global clients and stakeholders

Skills

Lean Six Sigma

Data-driven problem solving

Analytical thinking

Independent solution design

Stakeholder management

Presentation skills

Process improvement

Cross-functional collaboration

Tools

MS Excel

PowerPoint

Visio

Minitab

Job description

Job Description for Process Excellence (PEX) – Team Manager/ Senior Associate

Location - Mumbai/Pune

Role Purpose

The Process Excellence (PEX) roleis responsible fordriving operational excellence, quality, productivity, and transformation outcomesacross multiple delivery accounts. The role appliesLean, Six Sigma, Continuous Improvement, Automation, and Digital transformation principlesto delivermeasurable business value, improve process maturity, and strengthen governance and compliance.

Desired Profile / Qualifications

Mandatory

• 5+ yearsof relevant experience inProcess Improvement / Business Transformation / Process Excellence

• Lean Six Sigma Green Belt certificationfrom a reputed organization with strong command over DMAIC and Lean concepts

• Proven experience indatadriven problem solvingand benefits realization

• Stronglogical, analytical, and structured thinkingskills

• Ability toindependently design solutionsfor complex business problems

• HandsonexpertiseinMS Excel, PowerPoint, Visio, and Minitab

• Excellentcommunication, stakeholder management, and presentation skills

Good to Have

• Endtoend experience inRPA, Analytics, AI/MLdriven automation

• Exposure tocontact center operations and telephony processes

• Prior experience working inIOA / BPM / Shared Servicesenvironments

Key Responsibilities

Lead endtoend process improvement and transformation initiatives across accounts

Drive and manage Lean Six Sigma programs and projects to deliver measurable outcomes

Ensure realization and tracking of targeted process improvement benefits

Demonstrate strong capability in analyzing large data sets and deriving actionable insights

Review and assess existing processes, systems, and technologies to design optimized futurestate process flows

Implement Robotic Process Automation (RPA), AI/ML solutions, and platform enhancements, and quantify business impact postimplementation

• Build systems to leverage synergies from different business units/Cross functional teams to deliver to commitments (Automation/Analytics/IT/Operations/Risk etc.)

Operate with a strong problem identification, rootcause analysis, and solutionoriented mindset

Partner with senior leadership and operations teams to design and execute continuous improvement programs that exceed client expectations

Exhibit strong project management expertise, with experience managing multiple highimpact, businesscritical initiatives concurrently

Communicate key business insights effectively in decisionmaking forums, ensuring informed decisions and strong stakeholder alignment

Engage effectively with global clients and stakeholders, representing the organization across cultures and forums

Bring handson expertise in process design and analysis tools such as Visio, Minitab, and MS Office