Manager-Process excellence

Cognizant; Maharashtra; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Cognizant is seeking a Process Excellence Team Manager/Senior Associate to lead end-to-end transformation initiatives across global accounts in Mumbai/Pune. The role emphasizes Lean Six Sigma, data-driven problem solving, and delivering measurable business value through automation and digital initiatives.

You will partner with senior leaders to design optimized processes, implement RPA/AI solutions, and realize benefits while managing multiple critical projects simultaneously.

Qualifications

• 5+ years of experience in Process Improvement / Business Transformation
• Lean Six Sigma Green Belt certification with DMAIC and Lean concepts
• Proven experience in data-driven problem solving and benefits realization
• Strong logical, analytical, and structured thinking skills
• Ability to independently design solutions for complex business problems
• Hands-on expertise in MS Excel, PowerPoint, Visio, and Minitab
• Excellent communication, stakeholder management, and presentation skills

Responsibilities

• Lead end-to-end process improvement initiatives across accounts
• Drive and manage Lean Six Sigma programs and projects to deliver measurable outcomes
• Ensure realization and tracking of targeted process improvement benefits
• Demonstrate strong capability in analyzing large data sets and deriving actionable insights
• Review and assess existing processes, systems, and technologies to design optimized future-state process flows
• Implement Robotic Process Automation (RPA), AI/ML solutions, and platform enhancements, and quantify business impact post-implementation
• Build systems to leverage synergies from different business units/Cross functional teams to deliver to commitments (Automation/Analytics/IT/Operations/Risk etc.)
• Operate with a strong problem identification, root-cause analysis, and solution-oriented mindset
• Partner with senior leadership and operations teams to design and execute continuous improvement programs that exceed client expectations
• Exhibit strong project management expertise, with experience managing multiple high-impact, business-critical initiatives concurrently
• Communicate key business insights effectively in decision-making forums, ensuring informed decisions and strong stakeholder alignment
• Engage effectively with global clients and stakeholders, representing the organization across cultures and forums
• Bring hands-on expertise in process design and analysis tools such as Visio, Minitab, and MS Office

Skills

Lean Six Sigma Green Belt

Data-driven problem solving

Analytical thinking

Stakeholder management

Presentation skills

Process design

Tools

MS Excel

PowerPoint

Visio

Minitab

Job description

Job Description for Process Excellence (PEX) – Team Manager/ Senior Associate

Location - Mumbai/Pune

Role Purpose

The Process Excellence (PEX) role is responsible for driving operational excellence, quality, productivity, and transformation outcomes across multiple delivery accounts. The role applies Lean, Six Sigma, Continuous Improvement, Automation, and Digital transformation principles to deliver measurable business value, improve process maturity, and strengthen governance and compliance.

Desired Profile / Qualifications

Mandatory

• 5+ years of relevant experience in Process Improvement / Business Transformation / Process Excellence
• Lean Six Sigma Green Belt certification from a reputed organization with strong command over DMAIC and Lean concepts
• Proven experience in data‑driven problem solving and benefits realization
• Strong logical, analytical, and structured thinking skills
• Ability to independently design solutions for complex business problems
• Hands‑on expertise in MS Excel, PowerPoint, Visio, and Minitab
• Excellent communication, stakeholder management, and presentation skills

Good to Have

• End‑to‑end experience in RPA, Analytics, AI/ML‑driven automation
• Exposure to contact center operations and telephony processes
• Prior experience working in IOA / BPM / Shared Services environments

Key Responsibilities

• Lead end‑to‑end process improvement and transformation initiatives across accounts
• Drive and manage Lean Six Sigma programs and projects to deliver measurable outcomes
• Ensure realization and tracking of targeted process improvement benefits
• Demonstrate strong capability in analyzing large data sets and deriving actionable insights
• Review and assess existing processes, systems, and technologies to design optimized future‑state process flows
• Implement Robotic Process Automation (RPA), AI/ML solutions, and platform enhancements, and quantify business impact post‑implementation
• Build systems to leverage synergies from different business units/Cross functional teams to deliver to commitments (Automation/Analytics/IT/Operations/Risk etc.)
• Operate with a strong problem identification, root‑cause analysis, and solution‑oriented mindset
• Partner with senior leadership and operations teams to design and execute continuous improvement programs that exceed client expectations
• Exhibit strong project management expertise, with experience managing multiple high‑impact, business‑critical initiatives concurrently
• Communicate key business insights effectively in decision‑making forums, ensuring informed decisions and strong stakeholder alignment
• Engage effectively with global clients and stakeholders, representing the organization across cultures and forums
• Bring hands‑on expertise in process design and analysis tools such as Visio, Minitab, and MS Office