Senior Process Manager

Ensono; Pune District, Chennai District, Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Ensono is seeking a Senior Business Process Manager to join the Continual Improvement team in Pune/Bangalore/Chennai/Hyderabad. You will drive organizational change, optimize processes via reengineering and automation, and collaborate with stakeholders to streamline operations, measure impact, and ensure adoption of new practices.

Responsibilities include leading process mapping, data analysis, and change management programs, with a focus on reducing toil and improving efficiency across IT and

Qualifications

• Bachelor's or master's in business or engineering.
• LEAN or Six Sigma certification is a must; PMP is highly preferred.
• 8+ years of total experience with 4+ years in business process analysis.

Responsibilities

• Identify improvement opportunities and map current processes to identify gaps.
• Lead process optimization initiatives leveraging reengineering and automation.
• Engage stakeholders across functions to align objectives and drive change.
• Lead change management, monitor progress, provide training, and measure benefits.

Skills

Process improvement

Change management

Stakeholder engagement

Data analysis

Automation

Project management

Communication

Leadership

Problem solving

Process mapping

Education

Bachelor's or Master's in business or engineering

Tools

Excel

PowerPoint

Visio

Job description

Job Summary

As a Senior Business Process Manager, you will be a part of Continual Improvement team, playing a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation. Your focus will be on identifying opportunities, collaborating with stakeholders to streamline operations, improve workflows through leveraging Six Sigma or equivalent methodologies along with Change management to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed, and new process is well adopted in the environment.

Key Responsibilities

• Identifying Improvement Opportunities
  • Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues and identifying opportunities with groups and teams
  • Analyzing current business processes, workflows and procedures to identify areas for improvement.
  • Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
  • Raise the problem tickets to investigate the cause of recurring issues
  • Document the as-is process flow to identify gaps
• Lead Process Optimization initiatives:
  • Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
  • Lead initiatives to drive toil reduction / reduction in the recurring issues in environment, reducing false positives or activities that can be digitized
  • Develop and implement relevant To-be processes and technologies to optimize the organizations internal operations, using combination of process re-engineering & digital/automation solutions.
• Stakeholder Engagement:
  • Collaborate with cross-functional teams to identify process improvements and design and execute innovative solutions.
  • Collaborate with executives, department heads, and teams to align process optimization efforts with business objectives.
  • Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization.
• Change Management:
  • Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
  • Monitor progress, identify risks, and provide timely solutions.
  • Deliver training programs to educate employees on new processes and technologies.
  • Measure key performance indicators, benchmark and publish effectiveness of deployed solutions and drive continuous improvement.
  • Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
  • Work with Operations and Finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets.
  • Present and articulate the impact created as a result of automations implemented to executive leadership
• Continuous Learning:
  • Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.
  • Mentor and coach others on team

Qualifications

• Education: Bachelors or master's in business or engineering
• Certifications: Certifications such as LEAN or Six Sigma is a must. PMP is highly preferred

Senior Process Manager should have overall experience of 8+ years with following skills and experience

• 4+ years of experience in business process analysis. Project management experience is preferred.
• Experience in driving improvements for Application/ Production support teams is highly preferred
• Expert in doing analysis on Excel or other analytical tools
• Proven experience in business process efficiency, automation and change management.
• Strong analytical skills with the ability to collect, interpret complex data and identify root causes to help solve problems
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
• Must be a team player and able to work effectively at all levels in an organization
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3/v4, TQM or ISO 9000:2000.
• Familiarity with process mapping and modelling techniques.
• Familiarity with automation, data analytics and visualization tools is a must

Location - Pune/Bangalore/Chennai/Hyderabad
Shift Timing - 1:30 PM to 10:30 PM