Manager - People Operations

Vialto; Bengaluru; On-site; INR 2,400,000 - 3,200,000; Full time

Job summary

Vialto Partners in Bengaluru is seeking an accomplished Manager - People Operations (India) to lead end-to-end HR operations across the employee lifecycle, ensuring service excellence, compliance and process efficiency while mentoring a Tier 1 support team.

The role requires hands-on Workday expertise, a strong operational mindset, and a drive to automate, standardize, and improve HR processes within a global, matrixed organization.

Qualifications

• 8–10 years of experience in HR Operations / People Operations.
• Strong expertise in Workday (mandatory).
• Proven experience in managing HR service delivery teams.
• Solid understanding of Indian labour laws, payroll, and compliance (PF, EPS).
• Experience in handling HR helpdesk/service desk models.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Demonstrated experience in process improvement and automation initiatives.

Responsibilities

• Oversee end-to-end employee lifecycle processes, including onboarding, changes, and offboarding.
• Manage Tier 1 People Operations team and service desk tickets.
• Ensure compliance with Indian labour laws and payroll processes.
• Act as Tier 2 escalation for complex HR queries and issues.
• Drive automation, standardization, and SOP development.
• Provide regular reporting on SLAs, NPS, and process performance.
• Partner with global teams for system enhancements and governance.

Skills

People Operations

HR Operations

Team Leadership

Stakeholder Management

Compliance

Automation

Data Analytics

Employee Experience

Education

Bachelor's degree in HR

Tools

Workday

HRIS

Job description

Company Overview

Vialto Partners is a market leader in Global Mobility Services. Our purpose is to “Connect the World.” We are unique and the only stand‑alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost‑efficient and compliant manner. Our services focus on providing cross‑border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 8,000 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Job Summary

Vialto Partners is seeking a dynamic and experienced Manager - People Operations (India) to lead and manage end‑to‑end HR operations across the employee lifecycle. This is a country‑level leadership role responsible for overseeing day‑to‑day People Operations, ensuring service excellence, compliance, and process efficiency while managing a Tier 1 support team.

The role requires a strong operational mindset, expertise in HR systems (especially Workday), and the ability to drive automation, standardization, and continuous improvement.

Key Responsibilities

• People Operations Management (Hire to Retire)
• Oversee end‑to‑end employee lifecycle processes, including onboarding, employee changes, and offboarding
• Ensure seamless execution of HR operations with high accuracy and efficiency
• Act as a point of escalation (Tier 2 support) for complex HR queries and issues
• Service Delivery & Team Management
• Manage and mentor the Tier 1 People Operations team
• Drive service excellence through effective handling of Workday Help (Service Desk) tickets
• Ensure adherence to defined SLAs, TAT (Turnaround Time), and quality benchmarks
• Monitor and improve Employee Net Promoter Score (NPS)
• HR Systems & Workday Operations
• Act as the primary owner of Workday for HR operations in India
• Ensure accurate data management, reporting, and system governance
• Partner with global teams for system enhancements and issue resolution
• Payroll & Benefits Operations
• Manage monthly payroll inputs in coordination with India payroll team
• Oversee benefits administration, including employee queries and enrollments
• Ensure accuracy and timeliness of all payroll‑related data submissions
• Compliance & Statutory Requirements
• Ensure compliance with Indian labor laws and statutory requirements including PF, EPS, POSH, and other regulatory frameworks
• Maintain audit readiness and documentation for all HR processes
• Partner with legal and compliance teams to mitigate risks
• Talent Acquisition (TA) Operations
• Support TA operations including offer management, onboarding coordination, and candidate experience
• Collaborate with recruitment teams to ensure smooth hiring processes
• Process Excellence & Automation
• Identify opportunities to automate manual processes and improve efficiency
• Develop and maintain SOPs, playbooks, and knowledge documentation
• Drive continuous improvement initiatives and standardization across processes
• Reporting & Stakeholder Management
• Provide regular reporting on operational metrics, SLAs, NPS, and process performance
• Collaborate with regional and global stakeholders to align on People Operations strategy
• Act as the India point of contact for People Operations matters

Qualifications & Skills

• 8-10 years of experience in HR Operations / People Operations
• Strong expertise in Workday (mandatory)
• Proven experience in managing HR service delivery teams
• Solid understanding of Indian labor laws, payroll, and compliance (PF, EPS, etc.)
• Experience in handling HR helpdesk/service desk models
• Strong analytical and problem‑solving skills
• Excellent stakeholder management and communication skills
• Demonstrated experience in process improvement and automation initiatives

Preferred Attributes

• Experience working in a global or matrixed organization
• Ability to operate in a fast‑paced, high‑growth environment
• Strong focus on employee experience and service excellence