Manager - Operations

Getvisitapp; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Getvisitapp in India is seeking a results-driven Manager – Operations to optimize workflows in healthtech. The role involves overseeing operational processes, team leadership, and data-driven decision making. Candidates should have 4–8 years of relevant experience in healthtech environments and proven skills in managing medium to large teams. Join us to impact primary healthcare access and work in a fast-growing organization with strong leadership visibility.

Qualifications

• 4–8 years of experience in healthtech aggregators, TPAs, insurers, or hospital operations.
• Hands-on experience managing healthcare operations.
• Mandatory experience managing medium to large teams.

Responsibilities

• Oversee daily operational processes across OPD and AHC.
• Lead, mentor, and manage medium/large operations teams.
• Develop understanding of AHC and OPD business models.
• Build and review dashboards to track performance metrics.
• Collaborate with Product, Technology, Finance, and Sales teams.

Skills

Analytical skills

Team leadership

Operational efficiency

Data-driven decision-making

Job description

Role Overview

We are seeking a results‑driven Manager – Operations to lead and optimize operational workflows across our OPD, AHC, and wellness verticals. The ideal candidate will have strong domain exposure in healthtech aggregators, TPAs, insurers, brokers, or hospital networks and will bring proven experience in managing medium to large teams.

This role requires strong ownership, analytical capability, and the ability to drive operational efficiency at scale.

Key Responsibilities

1. End‑to‑End Operations Management

Oversee daily operational processes across OPD, AHC, claims coordination, and provider networks.

Ensure SLA adherence and high‑quality service delivery across corporate and insurer partnerships.

Identify process inefficiencies and implement scalable improvements.

2. Team Leadership & Performance Management

Lead, mentor, and manage medium/large‑sized operations teams.

Define performance KPIs and monitor team productivity.

Build a culture of accountability, ownership, and continuous improvement.

3. Business & Domain Oversight

Develop a working understanding of AHC and OPD business models, utilization metrics, and cost drivers.

Collaborate with insurers, TPAs, hospitals, and brokers to ensure seamless execution.

Monitor operational KPIs such as TAT, claim ratios, provider turnaround, and service quality.

4. Data‑Driven Decision Making

Build and review dashboards to track performance metrics.

Recommend improvements based on utilization trends and cost patterns.

5. Cross‑Functional Collaboration

Work closely with Product, Technology, Finance, and Sales teams to improve operational workflows.

Support new client onboarding and insurer integrations.

Drive automation initiatives to enhance efficiency and reduce manual dependencies.

Eligibility & Experience

4–8 years of experience in healthtech aggregators, TPAs, insurers, brokers, or hospital/clinic operations.

Hands‑on experience in managing healthcare operations.

Mandatory experience managing medium to large teams.

Strong analytical skills with the ability to derive insights from data.

Experience in fast‑paced startup environments preferred.

Basic understanding of AHC and OPD business KPIs (good to have).

Why Join Visit Health?

Opportunity to impact primary healthcare access at scale.

Work in a fast‑growing, well‑funded health‑tech organization.

Exposure to large corporates, insurers, and nationwide provider networks.

High‑ownership role with strong leadership visibility.