Manager Transaction Processing

Empower India; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Empower India in Bengaluru is seeking an experienced Manager to lead teams, ensure performance meets goals, and drive staffing decisions in a fast-paced retirement/financial services environment. You will coordinate with partners to maintain process discipline, quality, and on-time delivery.

The role requires 10+ years in 401K retirement or banking, strong leadership and communication skills, and readiness for night shifts (IST 9:00 PM–6:00 AM).

Qualifications

• Minimum 10 years of experience in 401K retirement or banking domain.
• Strong management, project prioritization, analytical/problem-solving, organizational and communication skills.
• Excellent organization, prioritization and planning abilities.
• Working knowledge of retirement industry and internal record keeping systems.
• Demonstrated leadership skills.

Responsibilities

• Oversee team performance to meet goals, quality targets and SLAs.
• Assess staffing needs and make decisions regarding hiring of new employees.
• Ensure adherence to timelines and adapt to changing requirements.
• Collaborate with upstream and downstream teams to ensure accurate cash processing and timely completion.
• Maintain controls, monitor quality, TAT, productivity and efficiency.
• Provide supervision, training, motivation and development of staff.
• Prepare reports measuring performance, including monthly management reports.
• Participate in conferences/calls to assist clients with questions or issues.
• Oversee timely and error-free completion of activities across teams.
• Support special projects as needed.

Skills

Six Sigma basics

MS Excel

Night shifts

Education

Bachelor's degree

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Job Summary

The primary responsibility of the Manager is to ensure teams performance meets and exceeds function/department goals, quality target & service level agreement. Assess the staffing needs & make decisions regarding the hiring of a new employee. Need to make sure that team adhere to timelines and remain flexible to change in requirements according to the business need.

The role of this team is to work closely with upstream and downstream teams to get all the incoming cash processed. Have a close look at the process by ensuring SLAs are met by team collaboration which eventually can lead towards achieving organizational goals. The manager will ensure to have all the controls in place and will also collaborate with the team to make sure we work to win together.

Essential Functions

• To have sound knowledge about retirement plans & experience in working at Payroll, Rollover, Loan & Invoice activities.
• Involves a thorough understanding of all retirement products, IRS Codes, plan rules, fund rules and ability to communicate the complex aspects of the situation.
• Must interact with the business partners and key stakeholders in meeting operational challenges and scheduled production activities.
• Provides supervision, training, motivation, and personal development of staff to maximize the department’s resources.
• Maintain employee records, track quality, TAT, productivity & efficiency.
• Career Development & Coaching - responsible for the development of staff. Conducts monthly one-on-one meetings and ongoing coaching with staff. Provides ongoing feedback regarding quality of work to team members and works to improve processes and overall quality for the team/department.
• Ensures team performance meets and exceeds function/department goals, quality targets, and service level expectations. Monitors individual reconciler statistics to ensure they are within established guidelines. Prepare reports measuring/detailing performance, including monthly management reports.
• Participates in and/or coordinates conference calls and meetings to consult and assist client with questions or issue resolution.
• Oversee the timely and accurate completion of activities across teams, ensure all the activities are completed promptly and error free.
• Manages/supports special projects.

Education

• Graduation is a must

Experience

• Minimum 10 years of experience in 401K retirement or Banking and financial services entities domain
• Must possess strong management, project prioritization, analytical/problem-solving, organizational, presentation and written/verbal communication skills.
• Excellent organization, prioritization and planning skills required
• Working knowledge of retirement industry and internal record keeping system
• Demonstrated leadership skills

Skills/Characteristics

• Basic knowledge of Six Sigma tools & concepts preferred
• Advanced proficiency in MS Office, particularly Excel and Access.
• Ready to work in Night shifts (9:00 PM to 06:00 AM IST).

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.