Operations Manager

Eton Solutions; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Eton Solutions is looking for an experienced Operations Manager in Bengaluru to oversee family office operations. Key responsibilities include managing staff training, ensuring efficient team operations, and maintaining client investment records. The ideal candidate should possess 10-12 years of experience, a Bachelor's degree in commerce, and an MBA in Finance or CPA/CA.

This role requires strong analytical and communication skills, along with the ability to manage processes effectively. The position offers the opportunity to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• 10-12 years of experience in the operations domain.
• Ability to analyze problems and develop creative solutions.
• Strong interpersonal and communication skills.

Responsibilities

• Supervise daily operational tasks and team management.
• Manage periodic governance calls with clients.
• Perform quality controls and monitor production KPIs.
• Produce reports and communicate progress to management.
• Manage budget coordination with the Director.

Skills

Operations management

Finance operations

Interpersonal communication

Problem analysis

Teamwork

Education

Bachelor's degree in commerce

MBA in Finance or CPA/CA

Tools

JIRA

Job description

The primary objective is to assist with the execution of family office operations services by overseeing staff training, work planning, communication with all the stakeholders, drive improvement initiatives. Customer satisfaction and employee satisfaction are key success criteria. He/she is also responsible for maintaining books and records of client investments in hedge funds, private equity, and personal assets.

This role will have defined sets of activities to manage which are broadly categorized as below.

• Process management
• Client management
• Quality management
• Reporting
• P&L

Job Description

• Supervise the daily operational tasks and ensure the efficient running of the team.
• Manage the periodic governance calls with clients and other stakeholders.
• Requires deep knowledge of the family office and finance operations
• Participate in recruitment activities as well as initiate the performance development training programs.
• Ensure adequate staffing is available.
• Perform quality controls and monitor production KPI.
• Perform financial analysis for business development opportunities and special projects.
• Identify improvement opportunities within the process and provide recommendations regarding the evolution of the system.
• Determine ways to increase the quality of customer service and implement best practices across all levels.
• Produce reports, timelines, and graphics to communicate expectations and progress to management, clients, and other relevant parties.
• Manage the JIRA ticketing system and collaborate with other functional areas in the prioritization.
• Ensure the process flows, SoW, and other business documents are updated periodically with version control.
• Management of budget in coordination with the Director.

Position requirement

• 10-12 yrs experience* in the Operations domain
• Bachelor’s degree in commerce with MBA in Finance or CPA/CA
• Enthusiastic team player who enjoys both strategic and hands‑on work
• Ability to analyze problems and develop creative solutions to complex product issues
• Strong interpersonal, communication skills, and have the ability to work effectively with employees of all levels.
• Enrolled Agent will be an added advantage

Skills and Abilities and Other Characteristics

• Enthusiastic team player who enjoys both strategic and hands‑on work
• Ability to analyze problems and develop creative solutions to complex product issues
• Strong interpersonal, communication, and the ability to work effectively with all levels of employees

Physical Work Environment

• Based in Eton’s Global Technology Centre (GTC) in Bengaluru, India
• Open to work in night shifts 4pm- 1am.