Manager Operation -US Life Insurance

ALLIANZ SERVICES PRIVATE LIMITED; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

ALLIANZ SERVICES PRIVATE LIMITED seeks a Manager Operations to lead end-to-end Insurance Operations for a strategic client in the US market. The role requires extensive experience across Life, Retail, and Commercial insurance, with a focus on operational excellence, automation, and CXO-level engagement.

You will oversee SLAs, KPIs, and transitions while building and scaling teams, and driving business development support.

Qualifications

• 10+ years of experience in Insurance operations (Life/Retail/Commercial).
• Strong experience managing US Insurance/Life & Annuity operations.
• End-to-end operations across Life/Retail/Commercial value chain.
• Understanding of US insurance products, processes and policy lifecycle.
• Proven experience in leading large teams and multiple processes.
• Experience in client-facing roles with senior US stakeholders.
• Experience in managing SLAs, KPIs, quality and productivity.
• Experience in transitions/migrations for new clients.
• Experience in building teams from scratch and scaling them.
• Experience in driving automation and process transformation with measurable outcomes.
• Strong project/program management experience.
• Proven ability to create proposals, RFP responses and client presentations.
• Excellent PowerPoint storytelling and communication skills.

Skills

Insurance operations

US insurance

Operational leadership

Client management

Project management

Automation

Executive communication

Team leadership

Education

Bachelor's degree (Business/Insurance/Finance/Others)

MBA preferred

Tools

Guidewire

Majesco

Sapiens

Vitech

FAST

Oracle PAS

Job description

Job Description : Manager Operations - US Life Insurance

Location: Pune, India

Work Model: Work from Office

Shift: US Night Shift

Function: Insurance Operations / Client Delivery

Role Overview

We are seeking a highly experienced and dynamic Manager Insurance Operations to lead end-to-end operations for a strategic insurance client. This is a high-impact leadership role requiring a strong combination of Insurance domain expertise ( Life, Retail, Commercial insurance ), operational leadership, client management, project/program management, transition management, automation, business development support and executive communication. The successful candidate will be responsible not only for ensuring operational excellence and meeting agreed service levels, but also for identifying opportunities to transform the operation, improve customer experience, drive automation, support new business pursuits and lead strategic initiatives for the client. The individual should be equally comfortable running the business, improving the business and engaging confidently with senior client stakeholders and CXO-level audiences.

Required Qualifications & Experience

Essential

10+ years of overall experience, with significant experience in Insurance operations ( Life / Retail / Commercial ).

Strong experience managing US Insurance / Life & Annuity operations / Retail / Commercial.

Demonstrated experience managing end-to-end operations across the Life / Retail / Commercial Insurance value chain.

Strong understanding of US Insurance products, processes and policy lifecycle.

Proven experience managing large teams and multiple operational processes.

Demonstrated experience in client-facing roles with senior US stakeholders.

Proven experience in managing operational SLAs, KPIs, quality and productivity.

Demonstrated experience in new client transitions / migrations.

Demonstrated experience in building teams from scratch and scaling them.

Demonstrated experience in driving automation and process transformation with measurable outcomes.

Strong project management / program management experience.

Proven experience creating new business proposals, RFP responses and client presentations.

Excellent PowerPoint presentation and storytelling skills.

Excellent written and verbal communication skills.

Strong analytical and problem-solving capabilities.

Ability to work independently, manage ambiguity and make sound business decisions.

Willingness to work in a US night shift environment.

Willingness to work 100% from office.

State Insurance Adjuster / Claims Adjuster certification or relevant US state insurance licensing

Preferred Qualifications

Bachelors degree in Business, Insurance, Finance, Operations, Engineering or a related discipline.

Masters degree / MBA preferred.

LOMA / FLMI / ALMI or equivalent Life Insurance certification preferred.

Lean Six Sigma certification preferred.

PMP / PRINCE2 / Agile certification preferred.

Experience working with Life Insurance policy administration platforms such as Guidewire, Majesco, Sapiens, Vitech, FAST, Oracle/legacy PAS platforms or similar is desirable.

Exposure to RPA, AI/GenAI, workflow automation, process mining and analytics tools is preferred.

Experience working with US clients and understanding US insurance operating models is strongly preferred.

Disclaimer: At Allianz Services, we believe in fostering an inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India community, welcome applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.