Service Delivery Head - Life Insurance

Vbeyond Corporation; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Vbeyond Corporation is seeking a Lead Operations role for Life Insurance with a focus on end-to-end delivery for US accounts from its Gurugram team. The role emphasizes achieving SLA/KPI targets, transforming processes, and fostering business growth while managing client relationships.

The candidate should have MBA, strong experience in Insurance Operations (Life & Annuity preferred), and proven ability to lead large, global teams with excellent stakeholder communication.

Qualifications

• Experience in Insurance Operations, preferably Life & Annuity/R Retirement Services.
• Experience managing large teams and global/remote operations.
• Strong client management and senior stakeholder skills.
• Experience in transformation, automation, AI/technology initiatives, and process improvement.

Responsibilities

• Lead end-to-end operations for US Life Insurance accounts, ensuring delivery, SLA/KPI performance, client satisfaction, transformation, and business growth.
• Manage large-scale operations, teams, and client relationships.
• Drive operational excellence, transformation, automation, and process improvement.
• Ensure SLA, quality, productivity, compliance, and customer experience targets.
• Lead talent development, engagement, performance, and attrition management.
• Partner with clients, Technology, Data & AI teams to deliver scalable solutions.
• Drive growth opportunities, solution development, and senior stakeholder engagement.

Skills

Leadership

Client management

Analytical thinking

Project management

Communication

Transformation & automation

Education

MBA

Job description

Operations - Life Insurance

Role: Lead end-to-end operations for US Life Insurance accounts, ensuring delivery, SLA/KPI performance, client satisfaction, transformation, and business growth.

Key Responsibilities

• Manage large-scale operations, teams, and client relationships.
• Drive operational excellence, transformation, automation, and process improvement.
• Ensure SLA, quality, productivity, compliance, and customer experience targets.
• Lead talent development, engagement, performance, and attrition management.
• Partner with clients, Technology, Data & AI teams to deliver scalable solutions.
• Drive growth opportunities, solution development, and senior stakeholder engagement.

Key Requirements

• Graduate; MBA preferred.
• Strong experience in Insurance Operations, preferably Life & Annuity / Retirement Services.
• Experience managing large teams and global/remote operations.
• Strong client management and senior stakeholder skills.
• Experience in transformation, automation, AI/technology initiatives, and process improvement.
• Strong analytical, project management, and communication skills.