Manager Operations -US Life Insurance

Allianz Services; Pune District; On-site; INR 4,000,000 - 6,400,000; Full time

Job summary

Allianz Services in Pune, India, is seeking a seasoned Manager Operations to lead end-to-end US Life Insurance operations. The role emphasizes lifecycle management across Life, Retail, and Commercial lines, client-facing leadership, and driving automation on strategic initiatives.

The ideal candidate will manage large teams, deliver on SLAs, and collaborate with senior stakeholders, while working in a US night shift and from office in Pune.

Qualifications

• 10+ years of experience in Insurance operations (Life/Retail/Commercial).
• Experience with US Insurance / Life & Annuity operations.
• Client-facing experience with senior US stakeholders.
• Experience managing SLAs, KPIs, quality & productivity.
• New client transitions / migrations experience.
• Building teams from scratch and scaling them.
• Automation and process transformation with measurable outcomes.
• Strong project/program management background.
• Experience creating proposals, RFPs, and client presentations with successful storytelling.

Responsibilities

• Lead end-to-end US Life Insurance operations for key client.
• Drive operational excellence and meet service levels.
• Identify automation opportunities and process improvements.
• Support new business pursuits and strategic client initiatives.
• Engage with senior client stakeholders and CXO audiences.

Skills

Insurance operations

US insurance knowledge

Client-facing

Project/program management

Automation & transformation

PowerPoint storytelling

Leadership / people management

Communication

Decision making under ambiguity

US night shift readiness

Education

Bachelor's or higher in Business / Insurance / Finance / Operations

MBA preferred

LOMA/FLMI/ALMI certification preferred

PMP / PRINCE2 / Agile certifications

Tools

Guidewire

Majesco

Sapiens

Vitech

FAST

Oracle / legacy PAS

Job description

Job Description :Manager Operations -US Life Insurance

“130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.”

Location: Pune, India

Work Model: Work from Office

Shift: US Night Shift

Function: Insurance Operations / Client Delivery

Role Overview:

We are seeking a highly experienced and dynamic Manager Insurance Operations to lead end-to-end operations for a strategic insurance client. This is a high-impact leadership role requiring a strong combination of Insurance domain expertise ( Life, Retail, Commercial insurance ), operational leadership, client management, project/program management, transition management, automation, business development support and executive communication. The successful candidate will be responsible not only for ensuring operational excellence and meeting agreed service levels, but also for identifying opportunities to transform the operation, improve customer experience, drive automation, support new business pursuits and lead strategic initiatives for the client. The individual should be equally comfortable running the business, improving the business and engaging confidently with senior client stakeholders and CXO-level audiences.

Required Qualifications & Experience:

• Essential 10+ years of overall experience, with significant experience in Insurance operations ( Life / Retail / Commercial ).
• Strong experience managing US Insurance / Life & Annuity operations / Retail / Commercial. Demonstrated experience managing end-to-end operations across the Life / Retail / Commercial Insurance value chain.
• Strong understanding of US Insurance products, processes and policy lifecycle. Proven experience managing large teams and multiple operational processes.
• Demonstrated experience in client-facing roles with senior US stakeholders.
• Proven experience managing operational SLAs, KPIs, quality and productivity.
• Demonstrated experience in new client transitions / migrations.
• Demonstrated experience in building teams from scratch and scaling them.
• Demonstrated experience in driving automation and process transformation with measurable outcomes.
• Strong project management / program management experience.
• Proven experience creating new business proposals, RFP responses and client presentations. Excellent PowerPoint presentation and storytelling skills.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently, manage ambiguity and make sound business decisions.
• Willingness to work in a US night shift environment.
• Willingness to work 100% from office.
• State Insurance Adjuster / Claims Adjuster certification or relevant US state insurance licensing

Preferred Qualifications

• Bachelors degree in Business, Insurance, Finance, Operations, Engineering or a related discipline. Master’s degree / MBA preferred. LOMA / FLMI / ALMI or equivalent Life Insurance certification preferred.
• Lean Six Sigma certification preferred. PMP / PRINCE2 / Agile certification preferred.
• Experience working with Life Insurance policy administration platforms such as Guidewire, Majesco, Sapiens, Vitech, FAST, Oracle/legacy PAS platforms or similar is desirable.
• Exposure to RPA, AI/GenAI, workflow automation, process mining and analytics tools is preferred. Experience working with US clients and understanding US insurance operating models is strongly preferred.

Disclaimer:

Disclaimer: At Allianz Services, we believe in fostering an inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India community, welcome applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.