Manager - Onboarding and Employee Experience

Lenskart; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Lenskart is seeking an experienced Head of Onboarding and Employee Experience to lead a 10+ member team and own onboarding across multiple countries. The role partners with L&D, HR and business units to craft engaging journeys and drive process improvements.

You will monitor KPIs, develop dashboards, and ensure a scalable Day 1 to exit experience for leaders and teams worldwide. The ideal candidate has 6+ years in L&D/HR Ops with strong stakeholder skills, and a track record of delivering CXO

Qualifications

• 6+ years of relevant experience in Learning & Development, Employee Experience, HR Operations, Employee Engagement or Onboarding.
• Strong preference for candidates with an L&D background.
• Excellent presentation, communication and interpersonal skills.
• Highly presentable and confident interacting with CXOs, senior leaders and business stakeholders.

Responsibilities

• Lead a 10+ member team handling end-to-end onboarding and exit processes.
• Own and enhance onboarding and induction across multiple countries.
• Drive CXO and senior leadership onboarding and induction.
• Partner with L&D, HR, business and cross-functional teams to design employee journeys.
• Identify gaps and drive process improvement, automation and experience transformation.
• Develop and track HR dashboards, MIS and onboarding/employee experience analytics.
• Monitor key metrics, SLAs and operational performance for process excellence.
• Manage and strengthen multi-country onboarding governance and SOPs.
• Build strong relationships with senior stakeholders and business leaders.
• Drive a consistent, scalable and best-in-class employee experience from Day 1 to exit.
• Lead and coach the team to deliver high-quality employee experiences.

Skills

Learning & Development

Employee Experience

HR Operations

Onboarding

CXO stakeholder management

Analytics & reporting

Job description

Role & responsibilities

• Lead a 10+ member team managing end-to-end employee onboarding and exit processes.
• Own and enhance the employee onboarding and induction experience across multiple countries.
• Drive CXO and senior leadership onboarding and induction.
• Partner with L&D, HR, business and cross-functional teams to create engaging employee journeys.
• Identify process gaps and drive process improvement, automation and experience transformation.
• Develop and track HR dashboards, MIS and onboarding/employee experience analytics.
• Monitor key metrics, SLAs and operational performance to ensure process excellence.
• Manage and strengthen multi-country onboarding processes, governance and SOPs.
• Build strong relationships with senior stakeholders and business leaders.
• Drive a consistent, scalable and best-in-class employee experience from Day 1 to exit.
• Lead and coach the team to deliver high-quality employee experiences.

Preferred candidate profile

• 6+ years of relevant experience in Learning & Development, Employee Experience, HR Operations, Employee Engagement or Onboarding.
• Strong preference for candidates with an L&D / Learning & Development background.
• Excellent presentation, communication and interpersonal skills.
• Highly presentable and confident in interacting with CXOs, senior leaders and business stakeholders.
• Strong analytical and problem-solving skills.
• Hands-on experience with HR analytics, MIS, dashboards and process metrics.
• Strong process improvement and operational excellence mindset.
• Experience managing and developing teams.
• Ability to work in a fast-paced, high-pressure and dynamic environment.
• Strong stakeholder management and cross-functional collaboration skills.
• Exposure to international / multi-country HR operations will be an added advantage.