Sr Executive-OMS

Happilo International; Nelamangala; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Happilo International in India seeks a Senior Executive - OMS to manage end-to-end order processing through the Order Management System, coordinating with sales, logistics, finance, and warehouse teams in a fast-paced FMCG environment.

The role focuses on accurate order entry, timely invoicing, and SLA-driven fulfillment, while driving process improvements and ensuring master data accuracy across customers and pricing.

Qualifications

• FMCG order-to-cash process understanding.
• Experience with OMS/ERP like SAP/Oracle/D365.
• Strong analytical and problem-solving abilities.
• Excellent stakeholder management skills.
• High attention to detail and process orientation.

Responsibilities

• Oversee end-to-end order lifecycle from receipt to delivery and billing via OMS.
• Ensure accurate order entry, validation, allocation, invoicing, and closure per SLAs.
• Monitor daily order flow, backlog, and exception management.
• Prioritize orders based on demand, stock, and commitments.
• Act as OMS super-user; ensure system accuracy and SOP adherence.
• Coordinate with IT/ERP for OMS enhancements and UAT testing.
• Maintain master data accuracy (customer, pricing, routes, credit limits).
• Coordinate with inventory, logistics, finance, and customer service for seamless execution.
• Track KPIs such as OTIF, order accuracy, fill rate; create dashboards.
• Support audits and compliance related to order processing.
• Guide and develop executives handling order processing.

Skills

FMCG order-to-cash

OMS/ERP systems (SAP/Oracle/D365)

Analytical & problem-solving

Stakeholder management

Detail-oriented

Education

Bachelor's degree in supply chain/Operations/Commerce

Tools

SAP

Oracle

D365

Job description

Job Purpose

The Senior Executive - OMS will be responsible for managing end-to-end order processing through the Order Management System, ensuring accurate, timely, and compliant order fulfillment across all channels. The role plays a critical part in improving customer service levels, order accuracy, and coordination between sales, logistics, finance, and warehouse teams in a fast-paced FMCG environment.

Key Responsibilities:

Order Management & Fulfilment:

• Oversee end-to-end order lifecycle from order receipt to delivery and billing through OMS.
• Ensure accurate order entry, validation, allocation, invoicing, and closure as per SLAs.
• Monitor daily order flow, backlog, and exception management.
• Manage order prioritization based on demand, stock availability, and customer commitments.

System & Process Management

• Act as the key OMS super-user; ensure system accuracy and adherence to SOPs.
• Identify system gaps, process inefficiencies, and drive continuous improvement initiatives.
• Coordinate with IT/ERP teams for OMS enhancements, issue resolution, and UAT testing.
• Ensure master data accuracy (customer, pricing, routes, credit limits).

Coordination with Inventory and Logistics:

• Coordinate with inventory teams to ensure product availability and accurate stock levels.
• Work closely with logistics and warehouse teams to ensure timely dispatch and delivery of orders.
• Manage backorders, order prioritization, and allocation based on inventory status and customer requirements.

Cross-Functional Coordination:

• Liaise with Sales, Planning, Warehouse, Logistics, Finance, and Customer Service teams to ensure seamless order execution.
• Resolve order-related issues including stock shortages, delivery delays, pricing discrepancies, and credit blocks.
• Support sales teams with order visibility, delivery commitments, and escalation handling.

Performance Monitoring & Reporting

• Track and analyze KPIs such as OTIF, order accuracy, fill rate, backlog, and customer complaints.
• Prepare daily/weekly/monthly OMS dashboards and management reports.
• Support audits and compliance requirements related to order processing.

Customer Service & Compliance

• Ensure high customer satisfaction by meeting delivery timelines and service expectations.
• Handle key customer escalations professionally and proactively.
• Ensure compliance with company policies, trade schemes, taxation norms, and statutory requirements.

Team Support & Development

• Guide and support executives handling order processing.
• Ensure team adherence to processes and service benchmarks.
• Participate in training, onboarding, and process documentation.

Key Skills & Competencies

• Strong understanding of FMCG order-to-cash processes
• Hands-on experience with OMS / ERP systems (SAP, Oracle, D365, or similar)
• Excellent analytical and problem-solving skills
• Strong stakeholder management and coordination abilities
• High attention to detail and process orientation
• Ability to work in high-volume, fast-paced environments

Qualifications & Experience

• Bachelor's degree in supply chain, Operations, Commerce, or related field
• 5-8 years of experience in Order Management / Inventory & Warehouse / Supply Chain operations (FMCG preferred).
• Experience handling multi-channel orders (GT, MT, E-commerce, Institutional) is an advantage