Manager - Network Operations & Support

Tata Communications; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Communications is seeking an experienced network operations professional to manage day-to-day network and security operations across SDWAN, cloud, and collaboration domains. You will handle change requests, incident and problem management, and coordinate with OEMs to implement resolutions.

The role can lead a small team or be individual contributors. We expect graduation with 6-12 years of relevant BFSI-focused experience, strong Fortinet/Viptela know-how, and familiarity with RBI security

Qualifications

• Graduation with 6-12 years of relevant experience.
• Proficiency in Fortinet, Viptela and Versa SDWAN technologies at L3 level for BFSI projects.
• Knowledge of hardening and RBI security guidelines.
• Fortinet devices management via CLI.

Responsibilities

• Create and maintain infrastructure for field and network operations to drive efficiency and availability.
• Manage new enhancements or issue resolution.
• Proactive or reactive fault management; incident handling with timely customer updates.
• Coordinate with OEMs on repeat issues and drive resolution through change management.
• Identify day-to-day manual tasks and lead automation efforts.
• Review change frequency and prepare SOPs to prevent errors.
• Monitor environment performance to minimize interruptions in network transmission.
• Manage network equipment maintenance and security operations for all sites.
• Handle day-to-day O&M tasks for installation/testing of new equipment and repair work.
• Ensure optimal customer satisfaction through repair and restoration activities.
• Role may be individual contributor or lead a small team.

Skills

SDWAN knowledge

Fortinet

Viptela

Security practices

Education

Graduation

Tools

Fortinet CLI

Viptela

Versa

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Minimum Qualifications & Experience

• Graduation with 6-12 years of relevant experience
• Fortinet(Mandatory)/Viptela( Mandatory)/Versa (Optional) SDWAN Technology at L3 Level for BFSI projects
• Should Understand Hardening and compliance requirements as per Bank Security Team /RBI General Guidelines.
• Should have knowledge on Fortinet devices management on CLI mode.

Other Knowledge & Skills

• Troubleshooting experience of network, equipment and service level faults
• Ability to write and present a comprehensive vulnerability assessment report.
• Understanding of SDWAN domain and related technologies
• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Key Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements or issue resolution.
• Proactive or Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Track and monitor the environment performance to ensure minimal interruption to network transmission and or or network switches.
• Manage network equipment maintenance and security operations for all sites.
• Maintain day to day O and M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
• Performing repair and maintenance and restoring service for optimal customer satisfaction
• The role may be an individual contributor or may lead a small team.