Sr. Customer Service Executive - Cloud & Security Network Operations & Support

Tata Communications; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Communications is seeking an experienced L1/L2 level engineer to manage Network Access Control (NAC) and incident handling. The role involves monitoring, troubleshooting NAC issues, and maintaining audit logs and compliance dashboards.

You will coordinate with operations/engineering teams, support automation initiatives, and ensure secure access controls, password rotation, and regulatory compliance within the NAC landscape.

Qualifications

• Experience in IT Service & Incident Management.
• Basic networking knowledge with CCNA level certifications.
• Strong exposure to Network Security and NAC management.
• Familiarity with monitoring/automation tools and incident audits.

Responsibilities

• Monitor NAC in production and respond to NAC-related incidents.
• Troubleshoot NAC issues and support operations/engineering
• Perform NAC audits and generate compliance reports/dashboards
• Coordinate with L1/L2 teams for NAC1/2 issues and incidents
• Maintain system accounts/password rotation and access controls
• Support BX teams’ automation efforts for NAC activities

Skills

Networking knowledge

Network Security

Incident management

Communication skills

Auditing/compliance

Education

CCNA certification

FSCA certification/training

Tools

Splunk

Cisco ISE

Cisco Prime NEs

NetRequest

CyberArk

Forescout

Spectrum

Ansible

Jira

MS Office

ServiceNow

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

L1.5 Profile

• 3+ years of experience in IT Service & Incident Management, Vendor Management
• Basic networking knowledge with minimum CCNA level certifications/skills
• Strong exposure to Network Security and in particular Network Access Control
• Should have knowledge of all or some of below tools to perform there job
• Splunk, Essas, Cisco ISE, Cisco Prime NEs(Router, Switches, Wireless controller, (Firewalls, ACI Fabrics etc), Netrequest, Cyberark, Forescout (Enterprise manager & appliances), Spectrum(monitoring), Dx Netops, Ansible, SPDW, MS Office, Service Now, Jira
• Strong communications skills
• FSCA Certified or FSCA training minimum
• 1st Line of defence, handling issues through emails, Teams, creating incident audit trails, self-help & digital FAQs
• Proactive Monitoring of NAC (Few examples: NAC switches and errors)
• Incident troubleshooting and management. Few Examples: (NAC errors resolution and fulfilling/supporting any NAC related misc request from Operations/Engg./fulfilment) using available Bx tool
• Manual NAC subnet reconciliation
• Manual Temporary/permanent (~600/1000 per year) whitelisting
• Monitoring of NAC Enforcements
• BAU - unblock NAC requests
• NAC accounts/access compliance & audits managements(reports/dashboards/documentations)
• NAC Switch errors Reports & NAC audit logs extractions
• Co-ordination with existing L1 Vodafone for retail branch NAC1 issues & with L1 TCS for any NAC1/2 issues/incidents
• System account password rotation
• NAC Compliance checks, reports & audit logs management (daily/weekly/monthly)
• Support the Bx teams doing automation for various NAC activities/monitoring
• After any development/automation signed-off by BX engg./N/w the deployment & maintenance will be owned by L1/L2