Manager-Network Operations

Capgemini; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Capgemini in Gurgaon/Hyderabad is seeking an experienced Manager-Network Operations to lead NOC operations, oversee incidents, problems and changes, and drive outage restoration activities. The role emphasizes operational excellence, automation, and KPI monitoring while coordinating with engineering teams and key stakeholders.

The ideal candidate will bring 12+ years of experience in telecom/ISP operations, strong leadership, and exceptional executive communication.

Qualifications

• Experience leading NOC operations and teams.
• Strong incident and change management expertise.
• Excellent executive and customer communication.
• Proven track record in service delivery leadership.

Responsibilities

• Manage NOC operations, staffing, and shift governance.
• Oversee incident, problem, and change management execution.
• Lead major outage response and restoration activities.
• Drive operational excellence, automation, and process improvements.
• Monitor operational KPIs and customer experience metrics.
• Coordinate with engineering, vendors, and business stakeholders.
• Develop team capability and succession planning.

Skills

NOC Operations

Incident & Change Mgmt

Service Delivery Leadership

Executive Communication

Job description

Manager-Network Operations

Experience-12+Years

Location-Gurgaon, Hyderabad

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

• Manage NOC operations, staffing, and shift governance.
• Oversee incident, problem, and change management execution.
• Lead major outage response and restoration activities.
• Drive operational excellence, automation, and process improvements.
• Monitor operational KPIs and customer experience metrics.
• Coordinate with engineering, vendors, and business stakeholders.
• Develop team capability and succession planning.

Mandatory Technical Skills

• NOC Operations Management.
• Incident Change Management.
• Service Delivery Leadership.
• Executive and Customer Communication

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Establishes trust and credibilty with customer accounts. Shows clear dedication and commitment to business objectives. Operates with no supervision in complex environments. Sets and manages realistic and deliverable expectations. Considers the bigger picture when making decisions. Motivates the team by generating a positive and enthusiastic atmosphere.