Manager-Network Operations

Capgemini Engineering; Gurgaon; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Capgemini Engineering in Gurgaon/Hyderabad seeks a seasoned Manager-Network Operations to lead NOC operations, staffing, and shift governance. You will oversee incident, problem, and change management, drive automation and process improvements, monitor KPIs and customer experience, and coordinate with engineering, vendors, and business stakeholders to ensure service excellence.

This role focuses on building team capability and succession planning while maintaining high reliability across

Qualifications

• 12+ years of experience in NOC/telecom operations.
• Strong leadership and people management skills.
• Experience with incident, problem and change management processes.

Responsibilities

• Manage NOC operations, staffing, and shift governance.
• Oversee incident, problem, and change management execution.
• Lead major outage response and restoration activities.
• Drive operational excellence, automation, and process improvements.
• Monitor operational KPIs and customer experience metrics.
• Coordinate with engineering, vendors, and business stakeholders.
• Develop team capability and succession planning.

Skills

NOC Operations Management

Incident & Change Management

Service Delivery Leadership

Executive and Customer Communication

Job description

Job Description

Manager-Network Operations

Experience

12+Years

Location

Gurgaon, Hyderabad

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

• Manage NOC operations, staffing, and shift governance.
• Oversee incident, problem, and change management execution.
• Lead major outage response and restoration activities.
• Drive operational excellence, automation, and process improvements.
• Monitor operational KPIs and customer experience metrics.
• Coordinate with engineering, vendors, and business stakeholders.
• Develop team capability and succession planning.

Mandatory Technical Skills

• NOC Operations Management.
• Incident & Change Management.
• Service Delivery Leadership.
• Executive and Customer Communication

What You'll Love About Working Here

• We offer a range of career paths and internal opportunities within Capgemini group.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Establishes trust and credibilty with customer accounts. Shows clear dedication and commitment to business objectives. Operates with no supervision in complex environments. Sets and manages realistic and deliverable expectations. Considers ˜the bigger picture when making decisions. Motivates the team by generating a positive and enthusiastic atmosphere.