Noc Manager

Flipkart Group; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Flipkart Group is seeking a strategic NOC Manager to lead a high‑performing team responsible for 24/7 monitoring and uptime of India’s pan-network. You will drive ITIL processes, safety drills, and incident response to minimize outages and maintain service levels.

The role emphasizes governance, capacity planning, vendor coordination, and continuous improvement of monitoring tools, with a focus on scalable processes and reporting to senior leadership.

Qualifications

• 8–10 years in a dedicated NOC environment.
• 3–5 years in a supervisory or management capacity.

Responsibilities

• Operational Management: Oversee 24/7 monitoring and ensure quick incident resolution with clear RCA and RFO.
• Team Leadership & Resource Planning: Build, coach, and manage a 24/7 NOC team; create shift rotas; evaluate performance; deliver training.
• Strategic Planning & Infrastructure Quality: Align activities with KPIs (TTD/MTTR); plan capacity; run DR simulations; improve monitoring tools.

Skills

NOC leadership

ITIL knowledge

SLA management

Incident management

Education

Bachelor's degree in Computer Science/IT/Network Engineering

Tools

SolarWinds

ManageEngine

Datadog

Splunk

Nagios

Job description

Hi
Flipkart is hiring for NOC Manager role.

Experience- 8+ years.

Work location - Bangalore.

Mode of interview - Virtual.

Mode of work - Work from office.

Job Title: Network Operations Centre (NOC) Manager

Job Overview

We are seeking a strategic and technical NOC Manager to lead our Network Operations Centre. You will manage a high-performing team of engineers and technicians, ensuring 24/7 continuous monitoring, surveillance, and upkeep of our Pan India network infrastructure. Your primary focus will be to maintain optimal network uptime for critical business delivery centers, manage critical incident escalations, enforce IT service management (ITSM) frameworks, and strictly adhere to service level agreements (SLAs).

Key Responsibilities

1. Operational Management

• Direct 24/7 Monitoring: Oversee real-time monitoring and surveillance of enterprise network environments.
• Enforce Frameworks: Drive adherence to ITIL practices, focusing on Incident, Problem, and Change Management.
• Write Guidelines: Standardise operational processes by authoring Standard Operating Procedures (SOPs).
• Track Outages till resolution: Emphasis on service restoration followed by detailed Reason for Outage (RFO) and root cause analysis (RCA) reports.
• Manage Vendor Relations: Coordinate with internet service providers, telecom carriers, and hardware vendors.

2. Team Leadership & Resource Planning

• Recruit and Retain: Build, coach, and retain an agile team of multi-tiered NOC engineers.
• Build Schedules: Create and manage 24/7 shift rotas to maintain full operational coverage.
• Evaluate Performance: Set clear performance metrics and conduct periodic reviews at the individual engineer level.
• Deliver Training: Develop continuous training programs regarding emerging network technologies.

3. Strategic Planning & Infrastructure Quality

• Achieve SLAs: Ensure network activities align with corporate target KPIs, including Time to Detect (TTD) and Mean Time to Repair (MTTR).
• Optimize Budgets: Recommend budget allocations and capacity planning strategies to ensure a cost-effective infrastructure.
• Plan Disruptions: Partner with cross-functional IT groups to execute robust Disaster Recovery (DR) simulations.
• Refine Systems: Constantly research and implement state-of-the-art software monitoring tools.

Educational Background

• Degree: Bachelors Degree in Computer Science, Information Technology, Network Engineering, or a related field.
• Work Experience: Minimum of 8-10 years of experience in a dedicated NOC environment, with at least 3-5 years in a supervisory or management capacity.

Technical Proficiencies

• Core Networking: In-depth understanding of IP telecommunications, LAN/WAN architecture, routing protocols (BGP, OSPF), and MPLS networks.
• Monitoring Platforms: Hand-on familiarity with Enterprise Monitoring Systems (e.g., SolarWinds, Manage Engine, Datadog, Splunk, BMC, or Nagios).
• Operating Systems: Practical knowledge working with Linux/Unix distributions and Windows Server architectures.
• Voice Protocols: Familiarity with voice and telecom services like SIP trunking, CAS, and PRI.

Core Certifications (Preferred)

• ITSM/Process: ITIL v4 Foundation or Managing Professional certification.
• Networking: Cisco Certified Network Professional (CCNP) or Juniper Networks Certified Enterprise Routing and Switching Professional (JNCIP-ENT).

Desired Behavioral Competencies

• Crisis Management: Exceptional situational awareness and calm under pressure during major high-severity outages.
• Effective Communication: Strong verbal and written skills to translate technical concepts into scannable briefs for senior leadership.
• Customer Focus: Intense dedication to customer satisfaction, maintaining transparent external and client communication during disruptions.