Manager IT Operations

PPFAS Mutual Fund; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

PPFAS Mutual Fund is seeking an experienced Manager - IT Operations to lead the administration, security, governance, and operational excellence of our IT ecosystem in Mumbai. The role covers Microsoft 365, Entra ID, Intune, AD, Exchange Online, and critical network/backups, ensuring regulatory compliance and high availability.

You will oversee IAM, PAM, MFA, DLP/DPDPA controls, enterprise apps, and vendor relationships while driving automation and incident management.

Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.
• 5–8 years of experience in IT Operations, Enterprise Systems Administration, Infrastructure Management, Application Administration, or Information Security Operations.
• Experience in regulated/compliance-driven environments preferred.

Responsibilities

• Administer and support Microsoft 365, Entra ID, Active Directory, Exchange Online, and Intune.
• Manage access governance, PAM, MFA, Conditional Access, and Zero Trust controls.
• Oversee enterprise applications like CRM, HRMS, Attendance, Service Desk; manage config, security, upgrades.
• Ensure application availability, performance and security posture; drive improvements.
• Oversee network, backups, DR testing, business continuity, and runbooks.

Skills

Microsoft 365

Entra ID

Intune

Active Directory

Exchange Online

IAM

MFA

PAM

Conditional Access

Zero Trust

DLP

DPDPA

Governance

Incident Management

Change Management

Vendor Management

Automation

PowerShell

AWS

Azure

ITIL

ISO 27001

CRM Administration

SIEM

Education

Bachelor's degree in IT/CS/Engineering/IS

Tools

Microsoft Purview

Microsoft Defender

SIEM Platforms

PowerShell Automation

API Integrations

AWS

Azure

Job description

Job Description:

Job Summary

As Manager - IT Operations, you will be responsible for the administration, security, governance, and operational excellence of the organization's enterprise IT ecosystem, including Microsoft 365, Microsoft Entra ID, Intune, Active Directory, Enterprise applications, Network infrastructure, Backup platforms, and Compliance controls. The role requires an L2/L3-level technology professional capable of managing business-critical systems while ensuring availability, security, regulatory compliance, and operational resilience.

Key Responsibilities

Identity & Access Management

• Administer Microsoft 365, Entra ID, Active Directory, Exchange Online, and Intune.
• Manage user and asset lifecycle, access governance, privileged access management (PAM), MFA, Conditional Access, and Zero Trust controls.
• Conduct periodic access reviews, entitlement audits, and privilege validation exercises.

Enterprise Applications

• Administer and support CRM, HRMS, Attendance, Service Desk, and other business applications.
• Manage configurations, workflows, integrations, user permissions, upgrades, and application security.
• Ensure application availability, performance, and continuous improvement.

Information Security & Compliance

• Implement and manage Data Loss Prevention (DLP) controls and support DPDPA compliance requirements.
• Collaborate with Information Security teams on governance, risk mitigation, vulnerability remediation, audit readiness, VAPT closure, and incident response activities.
• Monitor compliance with organizational security standards and policies.

Network, Infrastructure & Business Continuity

• Oversee enterprise network operations including firewalls, routers, switches, VPNs, SD-WAN, wireless infrastructure, and internet connectivity.
• Manage backup, recovery, disaster recovery testing, business continuity planning, operational runbooks SOP, and recovery documentation.
• Support infrastructure modernization, cloud adoption, and operational resilience initiatives.

Governance & Vendor Management

• Maintain operational dashboards, MIS, compliance reports, service metrics, and management reviews.
• Ensure adherence to Incident, Change, Problem, and Access Management processes.
• Drive automation, process optimization, and operational governance initiatives.
• Manage relationships with OEMs, vendors, service providers, and implementation partners while supporting technology upgrades, renewals, and escalations.

Qualifications & Experience

• Bachelor's Degree or higher in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.
• 5-8 years of experience in IT Operations, Enterprise Systems Administration, Infrastructure Management, Application Administration, or Information Security Operations.
• Experience managing enterprise platforms in compliance-driven or regulated environments is preferred.

Mandatory Technical Skills

Microsoft 365 Microsoft Entra ID Intune Active Directory Exchange Online IAM Conditional Access MFA PAM DLP DPDPA Controls Enterprise Application Administration Windows Server Administration Network Administration (Firewalls, Routers, Switches, VPNs, Wireless) Backup & Recovery IT Governance & Operational Controls Reporting & MIS.

Preferred Skills & Certifications

Skills: Microsoft Purview, Microsoft Defender, SIEM Platforms, PowerShell Automation, API Integrations, AWS/Azure, ITIL Framework, ISO 27001, CRM Administration.

Certifications: Microsoft 365 Administrator Expert, Identity & Access Administrator, Security Administrator, Intune Administrator, ITIL Foundation/ITIL 4.

Core Competencies

Strong ownership, analytical and problem-solving skills, enterprise operations expertise, stakeholder and vendor management, documentation and reporting excellence, independent decision-making ability, accountability, integrity, and attention to detail.

Working Conditions

Participation in maintenance windows, audits, security incidents, disaster recovery exercises, and occasional travel to branch offices, datacentres, or vendor locations may be required.

Opportunity Overview Organization PPFAS Mutual Fund Office Location Mumbai Job Type Full-time Experience 5-8

Requirements: